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1.9 Based on 36 reviews
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  • Customers like
    • Customer chat person tried to help 3
    • Nice representatives 1
    • Polite representatives 1
  • Customers don't like
    • Customer service 6
    • Customer service etc 4
    • How they are not responsible for there screw ups 4

Ordered a Toner cartridge from Newegg. After Four weeks of waiting for the product to ship. After Newegg had already charged my account $380.00. I called to ask where the toner cartridge was. The customer service was terrible. They knew nothing and put me on hold 3 times for over 20 minutes. After all the hold time I was told they would call me back within 24 hours. They never returned the call. Three weeks later I was sent a notice that they... Read more

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STAY AWAY FROM NEWEGG!! Went through 30 days of *** returning a defective product and getting a refund. Stay away from this company. Their reps did not even know their own procedures as to returning a product and getting the authorization number etc. They would send me email replies that a refund was issued and it was not. Just issued today and not for the correct amount! They like to point fingers at the other firms filing the orders. All goes... Read more

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I ordered a windows 7 system just in time to upgrade. Newegg messed up the barcode and FedEx send the item to the wrong address. CS knew about it but did not bother to mention that to me, instead they blamed FedEx, after calling FedEx and after investigation they found out what happened and informed me. Instead of dispatching a new unit, they gave me the usual runaround, they only offered to cancel the order, way to go the extra mile to keep me... Read more

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A hacker ordered stuff from my new egg account. I was able to act quickly and cancel all items except a 99 cents gaming code. New Egg would not refund. Instead they want me to go to my bank which would result in my credit card being reissued. This is a huge unnecessary hassle given that my credit card info was not exposed. This just shows how petty and small minded New Egg is. They don't care about their customers and everything is your problem.... Read more

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This is the second time I have had to post about Newegg.Last time was over a printer that came missing Toner Cartridge,software and cables. I thought I would give the another try but here we go AGAIN! This time I bought a Vizio TV and it came with a busted screen and I was with out a TV for a week until a replacement came.The second TV had no warranty card,no protective film on the screen(1st TV had the film) and all the setting on the TV were... Read more

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Since we ship - this is your problem (newegg)
1 of 10

I purchased ASUS ROG RAMPAGE V EXTREME Motherboard and received a wrong item. same brand motherboard but different model. contacted customer service about this, emailed pictures of the item and sent it back with RMA#. NO other actions with the item. After 3 weeks newegg answered me, that the item has missing serial number or something, broken part, ets. They rejected my return and sent it back to me. that was their fault, but the company doest... Read more

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The Dlp chip I ordered from Newegg was supposed to get rid of the white spots. After a few weeks of the new Dlp chip being installed white spots started to appear again. Contacted Newegg to advised them of the problem and was told that they had a few that were defective. Was also told to send it back for a refund. No refund was given because Newegg claimed that the one that was sent back was not theirs. Read more

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I purchased a $370 Dell laptop from Newegg. They farmed that request out to some other no name company who sent me a useless plastic box with Windows only partially installed on it (text box says to insert disk to finish installing). Now Newegg won't return my money. They want ME to return useless plastic box first, but if I do I will not have evidence for judge when I sue them for fraud. Newegg also will charge me a restocking fee. I use my... Read more

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I purchased a refurbished laptop from Newegg. It took a two days longer than expected to receive it. When I did get it, it had keys that didn't work and was missing some of the drivers for the system. I sent it back for a replacement. Even though they sent me a defective laptop, I had to call them to get them to pay for return shipping. It took a couple of weeks before they received it, processed it and sent me out a replacement. The replacement... Read more

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Ordered a computer Next Day Air..willing to pay the freight!. i get an email from them at the end of the day saying it won't ship....something wrong with data entered about bank. I have the bank online with me and the charges were never submitted to the bank. Then i go to replace the order only to have "servers are down." Just sucks they would hide behind the data entered incorrectly. This company sucks...however they make alot of money so... Read more

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