Newegg
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Newegg Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newegg has 1.9 star rating based on 170 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Newegg to a friend or colleague.
- Rating Distribution
Pros: Prices and shipping speed, Competitive pricing, Customer chat person tried to help.
Cons: Customer service, Lack of customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newegg has 1.9 star rating based on 170 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Newegg to a friend or colleague.
- Rating Distribution
Pros: Prices and shipping speed, Competitive pricing, Customer chat person tried to help.
Cons: Customer service, Lack of customer service, Poor customer service.Recent recommendations regarding this business are as follows: "Use another reputable company", "Do not buy anything from this company. Bunch of ripoffs and a joke!", "Never buy from them they are scammers", "Do not buy from Newegg. They will sell you a faulty pc and refuse to offer a refund or replacement.", "Stay away because of false advertising -- what you buy may not be what you get.".
Most users ask Newegg for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Newegg Reviews
"Customer Service"
Newegg is a place where I can purchase pc hardware. I inquired about a possibility of not receiving an item. I asked, '' How long can a record of purchase be...
"I want a full refund"
I've had nothing but trouble since I've ordered from your company! I paid over 1100.00 for a laptop for college that was paid for with federal money! I'm...
Magalia, California
Purchase
Wenatchee, Washington
Inquiring about product
User's recommendation: Use another reputable company
Tehran, Tehran
Newegg-mall information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want a full refund
I've had nothing but trouble since I've ordered from your company! I paid over 1100.00 for a laptop for college that was paid for with federal money!
I'm behind on my coursework because this laptop was corrupted when u sent it to me. Keeps overheating. It's screwed up not from me! I'm calling BBB today and filing a class action lawsuits.
You'll be hearing from my attorney very soon and probably the financial aid advisor from my school. This laptop keeps getting worse. Had it less than 2 months. Wasn't holding a charge from the beginning!
Resolve this immediately. I don't have time to screw around. I paid 30 grand for college old like to actually be able to successfully do my work. Battery doesn't hold a charge only for about 30 minutes.
Which defeats the purpose of a laptop! If I have to always be plugged into the wall!! Don't screw me around anymore. I putting this in the lawsuit.
Called your customer service today, hung up on twice, 3rd time the robo representative named Gary spouted off a product number twice without me saying a word. It wasn't my product number. That's a confidentiality breach and bad business. I am not going to put up with this too much longer.
Replace it now give me back my money today. Electronic deposit it back to my school account. Their might be federal charges since it was govt money! I never got my free gift I was promised so I cancelled my allstate protection plan and when I got my check it didn't include the taxes I paid on it!?
Seriously and you all run a business!!?? Any idiot knows when somethings refunded so is the tax. Walmart was just sewed for the same thing. You are wasting my time.
This is the worst service, product and running of a business I've ever seen. 417396**** call me cause when I call you I get the run around. Today. Filing charges.
You'll wish you would've practiced better business! Cause you may be compensating me for a *** of a lot more!!
This is *** sickening. Mattie Dee flaherty
Preferred solution: Full refund
User's recommendation: Do not buy anything from this company. Bunch of ripoffs and a joke!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Redund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Newegg sent me a lemon and won't refund me
- On time shipping
- Bad warranty
- Sells faulty pcs
- Third parties sell bad pcs and newegg allows it
Preferred solution: Full refund
User's recommendation: Do not buy from Newegg. They will sell you a faulty pc and refuse to offer a refund or replacement.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Did Not Receive Product I Purchased
Company fixed the issue and I have been provided with full refund.
- Advertise low prices
- May not get what you bought
- No real customer service
Preferred solution: Full refund
User's recommendation: Stay away because of false advertising -- what you buy may not be what you get.
Hi Valerie! I do apologize to hear about your overall experience with us..
You will be called shortly. Thank you
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn't receive my purchase
Preferred solution: Full refund
User's recommendation: Never buy from them they are scammers
Hey Vladimir! Nice to meet you here, and we're very sorry to hear about your missing SSDs.
Please forward me your full order number to community@***.com in an email, so we can further assist you. Thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Computer failed on start-up
Company fixed the issue and I have been provided with product replacement. Thank you Pissed Consumer.
I was being totally ignored untilyou got involved. They sent me another machine that works perfectly!.
- Prompt delivery
- Competitive pricing
- Large number of selections
- Customer support
- Customer service bad
- Customer service
Preferred solution: Full refund
User's recommendation: Buyer Beware
Order # 33815****. You have totally ignored our requests for refund, and y repeated requests for a telephone call.
You don't answer your telephone .
. .
Ottawa, Ontario
Defective Equipment of arrival
User's recommendation: tbd
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Wisconsin
Package undelivered Returned product for credit.
The package attempted delivery on Saturday June 18th 2022 but delivery failed because, as UPS states, the business was closed. They will attempt re-delivery on Monday June 20th 2022.
I really hope this delivery is successful. As I'm paying for merchandise that was shipped out and returned as new and unopened more than a week ago.
I mailed the package out with a Newegg supplied return label for online credit over 5 business. It has taken over a week for the package to be delivered. I am still paying for a product through affirm that I no longer have.
The product was unopened and in new. No online store credit has been issued.
Preferred solution: Full refund
User's recommendation: Be careful doing business with Newegg.
Hey There! I'm so sorry to hear about your experience with your most recent order.
Please email our team at community (at) Newegg (dot) com with any order information you may have so we can further look into this for you. Thank you, Frank [Newegg Support]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaints
Preferred solution: Full refund
User's recommendation: Avoid Seller
Hey There! I'm so sorry to hear about your experience with your most recent order.
Please email our team at community (at) Newegg (dot) com with any order information you may have so we can further look into this for you. Thank you, Frank [Newegg Support]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jeannette, Pennsylvania
Pc not working
Preferred solution: Possible replacement parts
Hey There! I'm so sorry to hear about your experience with your most recent order.
Please email our team at community (at) Newegg (dot) com with any order information you may have so we can further look into this for you. Thank you, Frank [Newegg Support]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Doesn't make 3rd party sellers on their site honor their sales.
Newegg should honor at least the gift card portion of the deal since it was their fault.
Then I get an email saying the order was canceled. Newegg needs to require their 3rd party sellers to honor their sales. If they didn't have enough product in stock they shouldn't have accepted the order let alone charge customers' credit cards.
At the very least Newegg should still issue the $100 gift cards that was offered in the deal. I definitely WILL NOT be buying from Newegg until they change their practices and make their 3rd party sellers fulfil their orders even if by issuing a raincheck.
Preferred solution: Let the company propose a solution
User's recommendation: Definitely DO NOT buy from Newegg or at least not from their 3rd party sellers.
Terrible Business Model
- Take your money
- Easy to order from
- Not all parts arrived on time
- Rma
- Rma late delivery
User's recommendation: Do not buy from them.
Hey There! I'm so sorry to hear about your experience with your most recent order.
Please email our team at community (at) Newegg (dot) com with any order information you may have so we can further look into this for you. Thank you, Frank [Newegg Support]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service help at all
- Competitive pricing
- Worst customer services
- No way to reasonably contact them
Preferred solution: Full refund
User's recommendation: Do not use new egg
Hey There! I'm so sorry to hear about your experience with your most recent order.
Please email our team at community (at) Newegg (dot) com with any order information you may have so we can further look into this for you.
Thank you! Frank[Newegg Support]
About
Newegg is an online retail web marketplace. The company is based in Whittier, CA. The web site of Newegg features more than 10.5 million products with detailed description. The company provides computer hardware and softwear, PCs and laptops, electronics and cell phones. Newegg sells also products for home and outdoors, marketplace, auto parts and office products. There are systems for gaming such as Xbox games, Nintendo WiFi games, PlayStation and PC games controllers among the products available. Wide collections of sporting goods, watches, jewelry and apparel are presented on the website of Newegg. The company offers a broad choice of products for kids care. It sells radio controlled toys, nursary and furniture. Products for pets and much more are also presented in the online store.
Newegg is ranked 560 out of 2839 in Appliances and Electronics category
USA
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Hey Justin! We sincerely apologize to hear about your overall experience with us, the seller & MSI regarding your PC. You will be contacted shortly via email for further assistance; thank you!