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I purchased 3 lifetime subscriptions of Malwarebytes from newegg after my computers auto updated to windows 10 they were no longer on the computer I still had the boxes the came in and the receipt for all three from newegg but could not find the card with the code for...
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Newegg_Support
Newegg_Support

Hello Ellerbe482,Thank you for the time you took to write about the negative experience you had with Newegg. I apologize we were unable to provide you with the codes as we wou...

1.7
I liked
  • Securtity
I didn't like
  • Stole my lifetimes license
  • Lack of contact phone or email
  • Lack of support
#1039619
Reply to reviews
We ordered a printer from Newegg. This was shipped from 88Printers. It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to write the review of your most recent experience with Newegg. We regret to hear of the experience you had with the Martketplace seller an...

#1030929
Reply to reviews
How bad is it when you get billed three times by paypal for the same order !!!! I have had two 30 minute chat sessions with promises about how my complaint willbe sent to accounts and investigated. I just made a midnite international call to them only to find I cant...
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Anonymous
raymondmalpas

Yeah I too have found NewEgg to have serrious issues in respect of overpayments and an inability to refund!!

Newegg_Support
Newegg_Support

Hello Razem,We appreciate the time you took to post this. We apologize that you were charged three times for one order. We would like to take a look and see what has happened....

1.0
I didn't like
  • Being charged 3 times and no one at newegg helping
#1027010
Reply to reviews
I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an...
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Newegg_Support
Newegg_Support

Hello,Thank you for providing us with your feedback and I apologize for the negative shipping experience. If your recent order was placed with the 4-7 business day shipping me...

#1018443
Reply to reviews
Laughable. All I can say, in short, stay away from these clowns. Think of all the bad stuff that can happen when buying PC parts online and that is Newegg. Just one example: Bought RAM at $239 one day ad the next day it was $199 for the same item Newegg said I was a...
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Newegg_Support
Newegg_Support

Hello,I'm sorry this happened to you and for the way that you were treated. I would like to look into this order as well as your account to see what I can do to resolve your s...

1.8
I didn't like
  • Attitude
#1001437
Reply to reviews
Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
Placed an order with overnight shipping with the site saying delivery date of Fri the 6th. Look this morning and the item is still in packaging. Call customer service and they say that the item will take 1-2 days for processing. They continue to tell me that they let...
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Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience with our processing times. We’d be more than happy to bring your feedback and concerns to the...

1.0
I didn't like
  • Customer service
  • Shipping
Reply to reviews
I must be too used to Amazon since they always deliver as promised so it is very clear what needs to be done moving forward. Here it is. On December 6, I ordered six Surface 4 Pros to give as Christmas gifts. After two weeks I inquired and they said they will cancel...
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Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience that your package arrived a later then estimated.We’d be more than happy to bring your feedba...

Anonymous
Anonymous

You got your stuff before Christmas, calm down and be happy. Many people do not have the luxury to order items online.

#979446
Reply to reviews
I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat. I tried calling several times and sat on...
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Newegg_Support
Newegg_Support

Hello TD_Trader,Thank you for taking the time to leave this review. We would love to look into this issue for you further, at your earliest convenience please send an e-mail w...

1.4
I didn't like
  • Did not receive the merchandise that i ordered and paid for
  • Terrible customer service
  • How hard it is to contact customer service
#971047
Reply to reviews
My family is in the process of getting new computers for everyone. We ordered mine first. $1416.00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416.00 was in pending. Come Monday at 2 pm in...
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Nitestash
Nitestash

I posted on their facebook page about my experience as well. I then searched around for a computer online. I finally came across the same set up for 150 bucks less. Just as I ...

1.0
I didn't like
  • Poor customer service
#967560
Reply to reviews

It has been 5 days now since I placed an order from Newegg, I have not received any updates or emails to let me know about my order. It is frustrating to talk to an individual on the phone that uses passive aggressive tone and really is not helpful at all. I called and...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this feedback. We'd love the opportunity to look into this for you further and see how we can better assist. Please send an e-mail...

#965530
Reply to reviews