Anonymous

Terrible experience

I bought an APC battery backup and surge protector unit from New Eggg and it was defective.They refused to cover the return shipping for the unit.After asking for a refund and hagglin with them back and forth about the shipping charges which totalled $150 they only offer to pay $25 towards it.Will never buy again from them.
View full review
Reason of review:
Damaged or defective
Anonymous

Lost package - Not taken care of

Taken from Newegg claim #339625 Order a graphics card for $570 on their website approximately the third week of July. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there.

Notified Newegg immediately that day when I came home from work. Claim was generated, I was told the process would be 7-10 business days to get finalized. Longer than I anticipated, but so be it. I understand processes need to be followed in certain situations.

The carrier contacted me a few days later, asked some questions(which I answered truthfully)and that was that. I contacted Newegg a couple of days later since I had not received any emails/correspondence from them. They said they were waiting for information from the carrier, would still be a couple of days. I have contacted them 2-3 times per weeks since, and every time I am told "still waiting for carrier".

They also requested a police report be filed for the lost package. Now, I understand you want to cover the bases here, but the package was not stolen. It was lost in transit. There is a difference here.

I did ask neighbors if they had seen anything just in case, and no one had. I had a package go missing with Amazon once, and it was not nearly the hassle this has been. They did not require anything additional than what I provided to Newegg, and it was taken care of in days. Not weeks.

I also feel like my local police force has better things to do than worry about a package a third party carrier lost. Maybe that's just me. Anyway, 8/13 is here and I received an email saying they still are waiting for information from the carrier and still want a police report despite being told and knowing the package was not stolen. As a consumer this is highly unacceptable.

I spent a lot of money for something I needed and did not get it, and no one has taken care of it. I feel like I am being accused of some wrongdoing by being put through weeks of waiting for something that may never happen. I will admit to some fault here, I should have done more research on having signatures for packages I guess. I thought a signature would be required on this item, I was wrong.

The last time I bought anything from them was my last computer build in 2012, and I did not have any issues at all there. In fact, all my packages back then did have a signature requirement and I never requested one. Maybe the policy changed, I have no idea. Anyway, I will be sticking with Amazon Prime from now on since the service is outstanding and I will gladly pay more for said service.

Paying less for aggravation is not something I enjoy. It's too bad, I really like Newegg.

They have great prices, but if this is indicative of their service level then I will gladly move on. I hope no one else has had this issue, it is not fun to have that kind of money tied up into something for so long with no resolution.

View full review
Loss:
$570
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Newegg_Support

Hello George,

Thank you for taking the time to provide this review. Unfortunately, my previous response to this feedback was not posted when I originally left it.

I apologize for the time frame it took to get this issued resolved for you.

The day that you had posted this review I reached out to our Claims department to get this issue resolved for you as quickly as possible.

As of 8/15 your refund was issued and paid out on 8/16, the general processing time for refunds is 3-5 business days if you have not received your refund by today (8/22) please contact us immediately so that we may contact our accounting team for further inspection.

Once again I apologize for the drawn out process you experienced with this order. If you have any additional questions or concerns please feel free to reach out to us at wecare@newegg.com.

Thank you,

Dakota

Nyna Slc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service and dishonest

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I purchased 3 lifetime subscriptions of Malwarebytes from newegg after my computers auto updated to windows 10 they were no longer on the computer I still had the boxes the came in and the receipt for all three from newegg but could not find the card with the code for one of the copies and the first one I purchased never needed a card because it was in the disc set up. Tried customer service they refused to help and told me I would habve to buy a new subscription model version.

Will never purchase anything from this company again.

I think its ridiculous they wouldn't help when I had proof of purchase for all 3. Real ***

View full review
Pros:
  • Securtity
Cons:
  • Lack of contact phone or email
  • Lack of support
  • Stole my lifetimes license
Reason of review:
purchased 3 malwarebytes premium with proof and they refuse to help me get it back on 2 of the computers after my computer updated and removed them even though I have proof of purchase for each one.

Preferred solution: I would like the product keys for the two copies of malwarebytes pro that is no longer working on because of the update. I am happy to show proof of original purchase.

2 comments
Newegg_Support

Hello Ellerbe482,

Thank you for the time you took to write about the negative experience you had with Newegg. I apologize we were unable to provide you with the codes as we would not have them saved in our system or have them in our system at all.

We would not have the access to having them as it would cause security flags to be raised.

You may also try contacting the manufacturer directly as they may be able to provide you with more of the information you would need.

If you have any questions or concerns with your order, please feel free to email us at wecare@newegg.com.

Thank you,

Isaac [Newegg Support]

Guest
reply icon Replying to comment of Newegg_Support

My poor review was directed at Malwarebytes not Newegg. I do not know how it was switched Malwarebytes is at fault not Newegg.

I specifically put Malwarebytes as the company who would not help.

Newegg is great except for the painfully slow rma process. Malwarebytes are crooks.

View more comments (1)
Kayln Aen

They have lost a business account. poor shipping, dishonest, bad customer care!!

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Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
Updated by user Jan 06, 2017

Poor customer service at it again! After the response from newegg I responded as requested only to receive an email saying they will contact me in 2-5 days! Or i can call the customer care line that I have already talked to which refused to help and made me want to...

Original review Jan 06, 2017
Placed an order with overnight shipping with the site saying delivery date of Fri the 6th. Look this morning and the item is still in packaging.

Call customer service and they say that the item will take 1-2 days for processing. They continue to tell me that they let me know in the order confirmation after the purchase was made. So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my business orders and this was a trial run to see how they performed.

I will never bring my business over to them or order another item from this company. Stay away!!!!
View full review
Loss:
$23
Cons:
  • Shipping
  • Customer service
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

2 comments
Guest

One thing I have noticed, if you want it actually 1 or 2 day shipping, you have to check the box for the $2.99 rush processing.

Newegg_Support

Hello,

Thanks for taking the time to post this.

We do apologize for your experience with our processing times.

We’d be more than happy to bring your feedback and concerns to the correct parties.

Feel free to email us the details of your experience and the order number associate to wecare@newegg.com and include a link to this post.

Thank you, -Matt (Newegg Support)

View more comments (1)
Kannan Cma

How bad is it to be charged three times and spend 1 and 1/2 hours trying to fix it!!

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Updated by user Apr 03, 2017

At last I have found a couple of very helpful folk at NewEgg yes these people do actually care and have been very apologetic but it seems the credits may take a week or so to process I will update this at weeks end by which time the credits should have been made. I understand this kind of error with paypal gateway has happened before and was meant to be fixed..

Original review Mar 29, 2017
How bad is it when you get billed three times by paypal for the same order !!!! I have had two 30 minute chat sessions with promises about how my complaint willbe sent to accounts and investigated. I just made a midnite international call to them only to find I cant speak to accounts and there is NOTHING they can do excpet send the request to accounts. I will never deal with these folk again I am $900 bucks out of pocket for a $300 item and they havnt even shipped it yet.!! I have contacted paypal I have lodged a complaint now I need to let the days tick away till I can escalate it, NEWEGG of course has not responded!!
View full review
Loss:
$600
Cons:
  • Being charged 3 times and no one at newegg helping
Reason of review:
Order processing issue

Preferred solution: Full refund

2 comments
Guest

Yeah I too have found NewEgg to have serrious issues in respect of overpayments and an inability to refund!!

Newegg_Support

Hello Razem,

We appreciate the time you took to post this. We apologize that you were charged three times for one order.

We would like to take a look and see what has happened.

Would you mind emailing us at wecare@newegg.com with your order number and any details that can help us with this investigation? We look forward to your response.

Thanks,

Isaac [Newegg Support]

View more comments (1)
Anonymous
map-marker Rowland Heights, California

Crooks

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Laughable. All I can say, in short, stay away from these clowns.

Think of all the bad stuff that can happen when buying PC parts online and that is Newegg. Just one example: Bought RAM at $239 one day ad the next day it was $199 for the same item Newegg said I was a valued customer but nothing they could do. I told them to cancel order and I'm gone. Trying to cancel or return is close to impossible.

Newegg will charge you restocking and freight on defective parts! Nasty attitude and will kick your account out if you complain. It happened to me! I have parts in transit and they kicked me for arguing with them and now I cannot check my tracking numbers.

Valued customer as long as they can charge my card.

Stick with Amazon . Best customer service and selection.

View full review
Reason of review:
Pricing issue
3 comments
Guest

100% true. Many others had same experience

Guest

Typical rottenegg

Newegg_Support

Hello,

I'm sorry this happened to you and for the way that you were treated. I would like to look into this order as well as your account to see what I can do to resolve your situation.

Please send us an email at wecare@newegg.com with the subject title "Attention: Darlene".

Please include your order number and a link to this review.

Regards,

Darlene (Newegg Support)

View more comments (2)
Resolved
Tajon Lpj
map-marker Boston, Massachusetts

Resolved: Item in box missing, refund claim rejected

Newegg - Item in box missing, refund claim rejected

I have been a long time consumer of Newegg off on on for years, and have recently cheered them on the fight against Patent trolls. But recently I ordered a Lenovo trackpoint bluetooth keyboard.

It was delivered (by NewEgg) in a box that should never have been used for shipping; the box was not sealed by tape or anything. Surprise, the keyboard slipped out or was stolen during delivery and somehow the flimsy cardboard edges were tucked back into the box when it was accepted by our admin. I ordered an almost identical USB version of the keyboard and that was properly shipped in a box within a shipping box. Lenovo denied my request for a claim for the missing merchandise despite the fact that their box was inadequate for shipping.

I tried calling them on their customer number, but we put on hold and I gave up after 30 minutes. They have lost a customer...

View full review
Loss:
$80
Cons:
  • How hard it is to contact customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Newegg_Support

Hello jim2101024,

We're sorry to hear that the keyboard was not in the package and that the box appeared to have been opened/tampered with. We'd like to see what options are available to help and ask that you send an email to wecare@newegg.com with your order number, any pictures you have of how the item was received (if possible), as well as reference to this post.

We hope to hear from you soon!

-Rella (Newegg_Support)

Tajon Lpj
reply icon Replying to comment of Newegg_Support

Hello Rella, The order number was 27033****. I have sent a response to the above to wecare@***.com as directed. --jim210****

View more comments (1)
Anonymous

Printer from 88 Printers

We ordered a printer from Newegg. This was shipped from 88Printers.

It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg which is the lable sent. We then were declined a refund as they said the printer was damaged in shipment.

The company refused to do anything about it and when we spoke to New egg (this is about 6 calls and 5 emails) they would not stand behind their vendor. Then to add insult to injury, today we received the broken printer back in a large box with a piece of the computer sitting on top. Newegg offered us a credit of $100.00 on our next order.... that will certainly not be used in the near future and would not deal with 88 Printers nor would they refund the remainder of the money and postage.

Terrible customer service!! and we are out over $200.00 and have a huge box full of a broken printer inside.

DON'T PURCHASE FROM NEWEGG!!!! would be the lesson learned.

View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Newegg_Support

Hello,

Thank you for taking the time to write the review of your most recent experience with Newegg. We regret to hear of the experience you had with the Martketplace seller and your order.

I would like the chance to investigate and see what options we have to help you remedy this situation for you.

Would you mind emailing us at wecare@newegg.com with your order number and any information you feel can help me look into this for you.

Thank you,

Isaac

[Newegg Support]

Locke Gmn

Terrible experience...

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I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat.

I tried calling several times and sat on hold for several hours, before speaking with a representative who told me that she couldn't do anything, and claiming that her manager couldn't do anything. I sent various e-mails, and always have been "put on hold" for several hours at a time, and 8+ weeks later, I still don't have a refund or my merchandise. Terrible customer service, and I've been unsuccessful at getting a refund or getting my merchandise.

Not a company that I would do business with ever again. Terrible customer service, and a terrible experience.

View full review
Loss:
$578
Cons:
  • How hard it is to contact customer service
  • I was charged for an order and still havent received my order
  • Terrible customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

3 comments
Newegg_Support

Hello TD_Trader,

Thank you for taking the time to leave this review. We would love to look into this issue for you further, at your earliest convenience please send an e-mail with your order details to wecare@newegg.com so we can assist.

Thank you,

Dakota (Newegg Support)

Guest
reply icon Replying to comment of Newegg_Support

Hi Dakota,

I already contacted you several times, and nothing has been done. I've sent several emails to "wecare@***.com" and Newegg simply doesn't care about customers.

Over a month has passed, I still don't have my merchandise, and nothing has been done. Same terrible customer service.

Can't seem to get any help.

Newegg_Support
reply icon Replying to comment of Guest-1255005

Hi TD_Trader,

I apologize if you haven't received a response. If you could kindly send another e-mail with my name in the subject I'll be happy to personally work on this situation and get you the desired resolution.

Thank you,

Dakota (Newegg Support)

View more comments (2)
Anonymous

Shipping Can be Disappointing

I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an incredible convenience. Now it seems as though my orders are being intentionally delayed. The packages take an odd route just to end up with the US mail. I wonder if the longer route is to drum up business for the more expensive shipping choice. I'm an older man, probably a crabby old man that longs for the good old days, but it annoys me to see something come along that appears really great and when it drives all the other businesses out (Home Depot ie) they get greedy and stick it to you. Newegg should look into their shipping practices. Is the few dollars they make on the delivery upgrade worth driving loyal customers away. Amazon is probably not going to fade away like all the old home improvement stores did.
View full review
Reason of review:
Order processing issue
1 comment
Newegg_Support

Hello,

Thank you for providing us with your feedback and I apologize for the negative shipping experience.

If your recent order was placed with the 4-7 business day shipping method, this method is geared towards our customers who aren’t ordering under a time constraint and are looking to save money on shipping.

The contract with our carriers states that they must deliver packages in accordance with the chosen timeframe, and occasionally they must have the Post Office make final delivery so your order may arrive within the timeframe.

Please email us at wecare@newegg.com if you have any questions or concerns.

Regards,

Matt (Newegg Support)

Idus Xkc

Placed order, took money then canceled 2 days later

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My family is in the process of getting new computers for everyone. We ordered mine first. $1416.00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416.00 was in pending. Come Monday at 2 pm in the afternoon I receive an email stating a verification issue caused by my bank canceled the order. I found that very odd so I called my bank. They checked everything including the fraud department. They could see Newegg with a charge for 1416.00 and everything was fine. I called newegg which it stated I would be in line for over an hour and provide phone number to get a call back. 2 hours later they called and asked what was wrong. I explained I got a cancellation. They first claimed I incorrectly typed my mailing and billing address. I was logged into my newegg account looking right at them listed correctly, then I checked confirmation email.....yep all correct there. Then she states she will escalate it and I should have an answer on why it was canceled in 2 to 3 days. I said "So you took an order, confirmed it, took money out of an account and I need to wait 3 days while you hold my 1406.00?????" She stated yep that's how it works. I told her *** put her boss on the phone. The supervisor Angelina again first blamed me for addresses, corrected her, then talked verification. I asked to talk to that department so I could get a reason for their screwup. She responded " They don't talk to people, that's what I get paid for" I explained that's nice now release the hold on my money to go back in the bank. First tried to talk down about how I don't understand banking, (I am an area manager in retail) when I explained I do she finally decided to give me the numbers the bank needed to expedite clearing the charges and getting money back into my account which was done 10 minutes after I hung up the phone. Then I get an email 20 minutes later saying the verification issue was resolved and I could go online and place my order again. Um no I think one time experiencing how you treat customers is good enough for me.
View full review
Cons:
  • Poor customer service
Reason of review:
Order processing issue
1 comment
Idus Xkc

I posted on their facebook page about my experience as well. I then searched around for a computer online.

I finally came across the same set up for 150 bucks less. Just as I am getting ready to buy it I get a reply to my post on their facebook page stating how sorry they were and to send them a pm.

Curious to see what they might offer to make up for their lack of customer service I sent them a pm at 8:59 pm Dec 5th, 2016. It is now 10:02 Dec 6th, 2016 and have yet to hear back from them.

Anonymous
map-marker Indianapolis, Indiana

Dishonest at the very least

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I have ordered things several years ago from Newegg and disliked their shipping policies but the latest orders made me decide to not only never use them again but to also tell others of my experience. I ordered two Lenovo Y700 laptops from Newegg to save a few bucks. I have FedEx delivery manager so I thought I would be able to customize the delivery, change the date, address, hold the package, sign online, etc. I was surprised to find that I could do none of these things! Newegg locks the shipping options to "must have signature IN PERSON upon delivery" Have a job? Tough! I call Newegg. They say they are unable to change the shipping and blame Fed Ex and Paypal. I call FedEx and Paypal. FedEx claims the seller/shipper determines the terms, not FedEx. Paypal also denies forcing this signature. No one will take responsibility. I at least ask Newegg customer service on two separate occasions to never send me anything via FedEx again because the local drivers are lazy POS's and don't even knock on the door. (the day of the delivery my entire family and I were home not 8 feet from the door and the driver left the sticker - no note - no bell. The manager lied to me over the phone and said he was on the phone with the driver at the time and said he "heard him knocking.") Fed Ex is a very unreliable service in our area while USPS and UPS have no issues. So I *could* give Newegg the benefit of the doubt until my last purchase. I purchased an HP laptop via Amazon through a seller called "WaveTech, Inc." and used a credit card. No Newegg, no Paypal. I find out that the WaveTech storefront is a literal "front" for Newegg AFTER the shipping process has begun, and you guessed it, it is through FedEx and MUST have signature in person upon delivery. I am guessing that Newegg needs a different name (or several names) to sell under because their service is so poor and their business suffers as a result. In any case, they sent me another package via FedEx with the same restrictions with no Paypal involved and FedEx (national office customer service) once again tells me the shipper determines the signature requirement. So Newegg has lied to me at least three times - twice on their BS shipping requirements and once in their dishonest storefront on Amazon. The third laptop is supposedly to arrive tomorrow, day after Thanksgiving. I will be waiting at the door for the driver. :) In any event, it is now my duty to write this review everywhere I am able. Newegg does not deserve anyone's business because they are dishonest.
View full review
Pros:
  • Product
Cons:
  • Service
Reason of review:
Problem with delivery

Preferred solution: stop scamming people

Jaris Czn
map-marker City Of Industry, California

Lousy Customer Service if Fulfilled by Newegg

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I placed an order for 4gb ram on 11/19 and on 11/23 it appears that it hasn't even shipped yet. It has been in Packaging since 11/21. How much packaging does this small item need that it takes over 2 days? With the holiday coming up that means that shipping probably won't happen until 11/28. I placed a separate order on their website, not fulfilled by Newegg, on 11/21 and received it on 11/22. When I spent the time to call customer service and asked why hasn't this order even been shipped yet I got no real answer. They had no problem charging my credit card right away. I asked to cancel the order and was told that the agent entered the void but that doesn't necessarily mean that the order is cancelled. If it is my refund will take 3-5 days. She said that I might still eventually get the ram and if I do to call them back to return it. That will be another hour on the phone! Their "Chat With Us" function on their website is a joke. I tried using that and was informed that it would take 20 minutes for anyone to respond on their end. Why bother having it if you don't have the staff to handle it! I have purchased other items from them over the years but I will never buy anything fulfilled by Newegg again.
View full review
Loss:
$30
Cons:
  • Lack of customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Earley Hir

Customer Service Policy Failure

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Newegg - Customer Service Policy Failure
Newegg - Customer Service Policy Failure - Image 2
Updated by user Mar 30, 2016

I have been contacted by Newegg. I will reply and in the for transparency, I will post up any additional thoughts I have as well as the conversations with their representative. Newegg may freely defend themselves publicly as well.

Original review Mar 29, 2016
I bought an ASUS X99-PRO/USB 3.1 motherboard and installed it as a replacement for an MSI motherboard that I damaged due to overclocking. The operating system and other tidbits installed just fine and I left it on overnight to download an expansion pack and the rest of the update package for a game. In the morning all was good. I made coffee and sat down and logged in. A few minutes later I caught a glimmer somewhere inside the case where there should be no lights. One of the PCIE 2.0 slots on the board and the installed card where on fire. Yes, you read that right. It was on fire. I knew this was going to be a longshot but I hopped on newegg and started a chat session with a representative and explained the situation. I don't believe he had ever had a customer request an rma for something that actually caught on fire. The representative was nice and kept checking back with me to assure that he was working on the issue. I am pretty sure that he was talking to his supervisor. I probably would to. In the end, the representative asked me if I still had the box and the UPC code and if the product was damaged. I said that I did, and yes, it was. He politely informed me that he couldn't authorize an rma because the product was physically damaged. Pause for a second and let that sink in. The only other relevant question that the representative asked me was if I had followed the instructions. I was a bit baffled for a second. It took a moment for me to realize that as a customer service representative he had no idea what my experience level is or even if I could read the instructions. Fair question. Let me put it like this: I have been working with mechanical things since I was a child and electrical things since my stint in the Navy (electrical things, boards, cards, etc., etc.) and I make my living doing that and more today. It pays for my house. Did I follow instructions? Tab A goes into Slot B. Clean, bright, seated, unbound, tight. Boot. We aren't talking about doing anything hard here. It's literally Tab A into Slot B. It ran all night and part of the morning and then went up in a glorious column of acrid smoke with a brief light show as I scrambled to de-energize the system and turn a class "C" fire into a class "A" fire. The odds of something happening like this are extremely low. I've seen it three times that I can think of. Once yesterday 03-28-16, and twice in the military. I understand that it's an electronic device. Nobody and their dog wants to take back electronic stuff if it's been used. I get it. Newegg not only takes back electronic stuff, but sells referbs and open box stuff. So what they have effectively told me is that because it broke and was damaged physically as a result of it breaking, they can't take it back. I guess it would be ok to take it back if it broke but hadn't ruined a pci-e 2.0 slot due to heat then? I follow. It doesn't make sense in the least but I follow. Here is something that Newegg can follow: Your bottom line depends collectively on the customers bottom dollar. Had you RMA'd the board, I would have ordered another one from your site plus some other things. I was already there. I had the product page open. As a result of you taking care of me I immediately took my business elsewhere. And it's going to be permanently. Let me tell you why. Your customer service representative offered me a $10 dollar coupon. Basically, "Here's ten bucks if you will spend more money here. We won't help you but you are welcome to spend your money here." What you really offered to do was put a bit in my mouth and ride me into the sunset hollering "Look ma! No lube!". Had I known about this website, I would have taken a picture of the motherboard. As it is, it's resting under a pile of coffee grounds and whatever spilled out of the trash bag that my son took out this morning. The best I can do is offer up a picture of the newegg receipt. I'll offer up one of the replacement board that I ordered too. Ten dollar coupon? I'll raise you a $400 dollar board that I didn't purchase from you. I should take the time to say that I have absolutely ZERO problems with ASUS. I have always had great luck with their products. Just because you get a bad anything every once in a great while doesn't mean the whole product line is bad. I need to build a computer for my son here in the next year or so. It may very well have ASUS inside. It depends on my needs and prices of relevant pc parts at the time. This is jus luck of the draw. Asus doesn't have to defend itself to me. I'm in manufacturing. I also don't have an issue with the customer service representative. I work for a global brand. We have policies. So does the representative. I know he was doing as instructed. While the product that I purchased did fail, the real product that I purchased, and had for a long time was Newegg.
View full review
Loss:
$400
Pros:
  • Nice representatives
Cons:
  • Having to vote with my money
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Newegg_Support

Hi Matt_2016,

Thanks for taking the time to provide your thoughts on your recent experience with us. I regret that you're dissatisfied with the level of customer service you received.

Looking over your thoughts, I understand that the SUS X99-PRO/USB 3.1 motherboard you recently bought caught on fire after it was installed and that you were told it was ineligible for return.

I want you to know that we managed to locate your account in our records and that we appreciate your loyalty with us.

As such, we'd like to work with you towards a resolution with the trouble you're facing.

With that said, please email your order # to wecare@newegg.com so we may do so. Please reference this post as well.

We look forward to hearing from you soon.

-Eugene Newegg Support

Callaghan Kdt
map-marker Brooklyn, New York

Since we ship - this is your problem (newegg)

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Since we ship - this is your problem (newegg)
Since we ship - this is your problem (newegg) - Image 2
Since we ship - this is your problem (newegg) - Image 3
Since we ship - this is your problem (newegg) - Image 4

I purchased ASUS ROG RAMPAGE V EXTREME Motherboard and received a wrong item. same brand motherboard but different model. contacted customer service about this, emailed pictures of the item and sent it back with RMA#. NO other actions with the item.

After 3 weeks newegg answered me, that the item has missing serial number or something, broken part, ets. They rejected my return and sent it back to me. that was their fault, but the company doest care about customers. since they receive the money. I have no single idea how did this item come to me or what's wrong with the serial number. Newegg sells and ships. they should know it or at least could start the investigation. but they just refuse assuming their fault. and do a refund.

That's the story how newegg sells trash to people for the price of $490.59.

I made the decision to fill complaint to Bureau of Consumer Protection and Department of Consumer Affairs

View full review
Loss:
$491
Pros:
  • Customer chat person tried to help
Cons:
  • Newegg fraud
Reason of review:
Damaged or defective

Preferred solution: Full refund

2 comments
Guest

They just pulled this on me. Returned a $150 TP-Link Extender and they said I had taken the serial number off of it a and could not refund.

Do a Google on Newegg RMA complaints. It will shock you.

These guys should be in jail. I filed a formal claim with PayPal Credit and hopefully will get a refund through them.

Newegg_Support

Hello Mikhail.A,

Thank you for taking the time to post this and I'm truly sorry to hear that your RMA was denied due to this item being different than what was advertised.

We'd like to look further into this to fully understand what occurred and what options we may have for you.

Please email us your order number to wecare@newegg.com and include a link to this post in your message.

Thank you,

-Mike (Newegg Support)

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