Newegg
Reviews and Complaints
Terrible experience
Lost package - Not taken care of
Taken from Newegg claim #339625 Order a graphics card for $570 on their website approximately the third week of July. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there.
Notified Newegg immediately that day when I came home from work. Claim was generated, I was told the process would be 7-10 business days to get finalized. Longer than I anticipated, but so be it. I understand processes need to be followed in certain situations.
The carrier contacted me a few days later, asked some questions(which I answered truthfully)and that was that. I contacted Newegg a couple of days later since I had not received any emails/correspondence from them. They said they were waiting for information from the carrier, would still be a couple of days. I have contacted them 2-3 times per weeks since, and every time I am told "still waiting for carrier".
They also requested a police report be filed for the lost package. Now, I understand you want to cover the bases here, but the package was not stolen. It was lost in transit. There is a difference here.
I did ask neighbors if they had seen anything just in case, and no one had. I had a package go missing with Amazon once, and it was not nearly the hassle this has been. They did not require anything additional than what I provided to Newegg, and it was taken care of in days. Not weeks.
I also feel like my local police force has better things to do than worry about a package a third party carrier lost. Maybe that's just me. Anyway, 8/13 is here and I received an email saying they still are waiting for information from the carrier and still want a police report despite being told and knowing the package was not stolen. As a consumer this is highly unacceptable.
I spent a lot of money for something I needed and did not get it, and no one has taken care of it. I feel like I am being accused of some wrongdoing by being put through weeks of waiting for something that may never happen. I will admit to some fault here, I should have done more research on having signatures for packages I guess. I thought a signature would be required on this item, I was wrong.
The last time I bought anything from them was my last computer build in 2012, and I did not have any issues at all there. In fact, all my packages back then did have a signature requirement and I never requested one. Maybe the policy changed, I have no idea. Anyway, I will be sticking with Amazon Prime from now on since the service is outstanding and I will gladly pay more for said service.
Paying less for aggravation is not something I enjoy. It's too bad, I really like Newegg.
They have great prices, but if this is indicative of their service level then I will gladly move on. I hope no one else has had this issue, it is not fun to have that kind of money tied up into something for so long with no resolution.
Preferred solution: Full refund
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Verified ReviewerHorrible customer service and dishonest
I purchased 3 lifetime subscriptions of Malwarebytes from newegg after my computers auto updated to windows 10 they were no longer on the computer I still had the boxes the came in and the receipt for all three from newegg but could not find the card with the code for one of the copies and the first one I purchased never needed a card because it was in the disc set up. Tried customer service they refused to help and told me I would habve to buy a new subscription model version.
Will never purchase anything from this company again.
I think its ridiculous they wouldn't help when I had proof of purchase for all 3. Real ***
- Securtity
- Lack of contact phone or email
- Lack of support
- Stole my lifetimes license
Preferred solution: I would like the product keys for the two copies of malwarebytes pro that is no longer working on because of the update. I am happy to show proof of original purchase.
They have lost a business account. poor shipping, dishonest, bad customer care!!
Poor customer service at it again! After the response from newegg I responded as requested only to receive an email saying they will contact me in 2-5 days! Or i can call the customer care line that I have already talked to which refused to help and made me want to...
Call customer service and they say that the item will take 1-2 days for processing. They continue to tell me that they let me know in the order confirmation after the purchase was made. So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my business orders and this was a trial run to see how they performed.
I will never bring my business over to them or order another item from this company. Stay away!!!!
- Shipping
- Customer service
Preferred solution: Let the company propose a solution
How bad is it to be charged three times and spend 1 and 1/2 hours trying to fix it!!
At last I have found a couple of very helpful folk at NewEgg yes these people do actually care and have been very apologetic but it seems the credits may take a week or so to process I will update this at weeks end by which time the credits should have been made. I understand this kind of error with paypal gateway has happened before and was meant to be fixed..
- Being charged 3 times and no one at newegg helping
Preferred solution: Full refund
Crooks
Laughable. All I can say, in short, stay away from these clowns.
Think of all the bad stuff that can happen when buying PC parts online and that is Newegg. Just one example: Bought RAM at $239 one day ad the next day it was $199 for the same item Newegg said I was a valued customer but nothing they could do. I told them to cancel order and I'm gone. Trying to cancel or return is close to impossible.
Newegg will charge you restocking and freight on defective parts! Nasty attitude and will kick your account out if you complain. It happened to me! I have parts in transit and they kicked me for arguing with them and now I cannot check my tracking numbers.
Valued customer as long as they can charge my card.
Stick with Amazon . Best customer service and selection.
Resolved: Item in box missing, refund claim rejected
I have been a long time consumer of Newegg off on on for years, and have recently cheered them on the fight against Patent trolls. But recently I ordered a Lenovo trackpoint bluetooth keyboard.
It was delivered (by NewEgg) in a box that should never have been used for shipping; the box was not sealed by tape or anything. Surprise, the keyboard slipped out or was stolen during delivery and somehow the flimsy cardboard edges were tucked back into the box when it was accepted by our admin. I ordered an almost identical USB version of the keyboard and that was properly shipped in a box within a shipping box. Lenovo denied my request for a claim for the missing merchandise despite the fact that their box was inadequate for shipping.
I tried calling them on their customer number, but we put on hold and I gave up after 30 minutes. They have lost a customer...
- How hard it is to contact customer service
Preferred solution: Full refund
Printer from 88 Printers
We ordered a printer from Newegg. This was shipped from 88Printers.
It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg which is the lable sent. We then were declined a refund as they said the printer was damaged in shipment.
The company refused to do anything about it and when we spoke to New egg (this is about 6 calls and 5 emails) they would not stand behind their vendor. Then to add insult to injury, today we received the broken printer back in a large box with a piece of the computer sitting on top. Newegg offered us a credit of $100.00 on our next order.... that will certainly not be used in the near future and would not deal with 88 Printers nor would they refund the remainder of the money and postage.
Terrible customer service!! and we are out over $200.00 and have a huge box full of a broken printer inside.
DON'T PURCHASE FROM NEWEGG!!!! would be the lesson learned.
Terrible experience...
I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat.
I tried calling several times and sat on hold for several hours, before speaking with a representative who told me that she couldn't do anything, and claiming that her manager couldn't do anything. I sent various e-mails, and always have been "put on hold" for several hours at a time, and 8+ weeks later, I still don't have a refund or my merchandise. Terrible customer service, and I've been unsuccessful at getting a refund or getting my merchandise.
Not a company that I would do business with ever again. Terrible customer service, and a terrible experience.
- How hard it is to contact customer service
- I was charged for an order and still havent received my order
- Terrible customer service
Preferred solution: Full refund
Shipping Can be Disappointing
Placed order, took money then canceled 2 days later
- Poor customer service
Dishonest at the very least
- Product
- Service
Preferred solution: stop scamming people
Lousy Customer Service if Fulfilled by Newegg
- Lack of customer service
Preferred solution: Full refund
Customer Service Policy Failure
I have been contacted by Newegg. I will reply and in the for transparency, I will post up any additional thoughts I have as well as the conversations with their representative. Newegg may freely defend themselves publicly as well.
- Nice representatives
- Having to vote with my money
Preferred solution: Let the company propose a solution
Since we ship - this is your problem (newegg)
I purchased ASUS ROG RAMPAGE V EXTREME Motherboard and received a wrong item. same brand motherboard but different model. contacted customer service about this, emailed pictures of the item and sent it back with RMA#. NO other actions with the item.
After 3 weeks newegg answered me, that the item has missing serial number or something, broken part, ets. They rejected my return and sent it back to me. that was their fault, but the company doest care about customers. since they receive the money. I have no single idea how did this item come to me or what's wrong with the serial number. Newegg sells and ships. they should know it or at least could start the investigation. but they just refuse assuming their fault. and do a refund.
That's the story how newegg sells trash to people for the price of $490.59.
I made the decision to fill complaint to Bureau of Consumer Protection and Department of Consumer Affairs
- Customer chat person tried to help
- Newegg fraud
Preferred solution: Full refund
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Hello George,
Thank you for taking the time to provide this review. Unfortunately, my previous response to this feedback was not posted when I originally left it.
I apologize for the time frame it took to get this issued resolved for you.
The day that you had posted this review I reached out to our Claims department to get this issue resolved for you as quickly as possible.
As of 8/15 your refund was issued and paid out on 8/16, the general processing time for refunds is 3-5 business days if you have not received your refund by today (8/22) please contact us immediately so that we may contact our accounting team for further inspection.
Once again I apologize for the drawn out process you experienced with this order. If you have any additional questions or concerns please feel free to reach out to us at wecare@newegg.com.
Thank you,
Dakota