filters
state:
Show
city:
Show
product:
Show
I must be too used to Amazon since they always deliver as promised so it is very clear what needs to be done moving forward. Here it is. On December 6, I ordered six Surface 4 Pros to give as Christmas gifts. After two weeks I inquired and they said they will cancel...
Read more
Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience that your package arrived a later then estimated.We’d be more than happy to bring your feedba...

Anonymous
Anonymous

You got your stuff before Christmas, calm down and be happy. Many people do not have the luxury to order items online.

#979446
Reply to reviews
I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat. I tried calling several times and sat on...
Read more
Newegg_Support
Newegg_Support

Hello TD_Trader,Thank you for taking the time to leave this review. We would love to look into this issue for you further, at your earliest convenience please send an e-mail w...

1.4
I didn't like
  • I was charged for an order and still havent received my order
  • How hard it is to contact customer service
  • Did not receive the merchandise that i ordered and paid for
#971047
Reply to reviews
My family is in the process of getting new computers for everyone. We ordered mine first. $1416.00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416.00 was in pending. Come Monday at 2 pm in...
Read more
Nitestash
Nitestash

I posted on their facebook page about my experience as well. I then searched around for a computer online. I finally came across the same set up for 150 bucks less. Just as I ...

1.0
I didn't like
  • Customer service
#967560
Reply to reviews

It has been 5 days now since I placed an order from Newegg, I have not received any updates or emails to let me know about my order. It is frustrating to talk to an individual on the phone that uses passive aggressive tone and really is not helpful at all. I called and...
Read more
Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this feedback. We'd love the opportunity to look into this for you further and see how we can better assist. Please send an e-mail...

#965530
Reply to reviews
I have ordered things several years ago from Newegg and disliked their shipping policies but the latest orders made me decide to not only never use them again but to also tell others of my experience. I ordered two Lenovo Y700 laptops from Newegg to save a few bucks. I...
Read more
1.8
I liked
  • Product
I didn't like
  • Service
#961031
Reply to reviews
I placed an order for 4gb ram on 11/19 and on 11/23 it appears that it hasn't even shipped yet. It has been in Packaging since 11/21. How much packaging does this small item need that it takes over 2 days? With the holiday coming up that means that shipping probably...
Read more
1.7
I didn't like
  • Lack of customer service
#960364
Reply to reviews
Received a defective computer. I am still attempting to return it. The company screwed up and failed to create an invoice for the shipment. As a result, I can neither return the defective PC nor receive a replacement. I have been on the phone with customer service...
Read more
#960087
Reply to reviews
I ordered a Mac Pro from them which was listed as "Cosmetic B- grade with moderate scratching/wear on the exterior chassis" and no mention of the case being bent. When it arrived I opened the box and it had clearly been under packed, one wrap bubble wrap (the packing...
Read more
Newegg_Support
Newegg_Support

Hello, Thank you for posting this review with your recent order experience and we’re sorry to hear that your computer had arrived with damage. I understand that we had offered...

1.2
#947561
Reply to reviews
Only problem, is that they put this up AFTER 5,000 people ordered the item, and didn't get it, period. The percentage of sale items now being sold by 3rd party re-sellers, is rapidly approaching 50%. That's a problem, because Newegg.com made a name for themselves...
Read more
Newegg_Support
Newegg_Support

Hello yesman12398, We're sorry to hear our marketplace seller didn’t deliver an item within the shipping time frame and that you were not able to post your review. We would l...

3.4
I liked
  • Doing buiness with them the past 7 years
I didn't like
  • Them adding more and more 3rd party sellers
#946808
Reply to reviews
Newegg - Item in box missing, refund claim rejected
I have been a long time consumer of Newegg off on on for years, and have recently cheered them on the fight against Patent trolls. But recently I ordered a Lenovo trackpoint bluetooth keyboard. It was delivered (by NewEgg) in a box that should never have been used...
Read more
Newegg_Support
Newegg_Support

Hello jim2101024, We're sorry to hear that the keyboard was not in the package and that the box appeared to have been opened/tampered with. We'd like to see what options are a...

I didn't like
  • How hard it is to contact customer service
#943231
Reply to reviews