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I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an...
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Newegg_Support
Newegg_Support

Hello,Thank you for providing us with your feedback and I apologize for the negative shipping experience. If your recent order was placed with the 4-7 business day shipping me...

#1018443
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Laughable. All I can say, in short, stay away from these clowns. Think of all the bad stuff that can happen when buying PC parts online and that is Newegg. Just one example: Bought RAM at $239 one day ad the next day it was $199 for the same item Newegg said I was a...
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Newegg_Support
Newegg_Support

Hello,I'm sorry this happened to you and for the way that you were treated. I would like to look into this order as well as your account to see what I can do to resolve your s...

1.8
#1001437
Reply to reviews
Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
Placed an order with overnight shipping with the site saying delivery date of Fri the 6th. Look this morning and the item is still in packaging. Call customer service and they say that the item will take 1-2 days for processing. They continue to tell me that they let...
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Anonymous
Micheal A. Martin

One thing I have noticed, if you want it actually 1 or 2 day shipping, you have to check the box for the $2.99 rush processing.

Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience with our processing times. We’d be more than happy to bring your feedback and concerns to the...

1.0
I didn't like
  • Shipping
  • Customer service
#986519
Reply to reviews
I must be too used to Amazon since they always deliver as promised so it is very clear what needs to be done moving forward. Here it is. On December 6, I ordered six Surface 4 Pros to give as Christmas gifts. After two weeks I inquired and they said they will cancel...
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Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience that your package arrived a later then estimated.We’d be more than happy to bring your feedba...

Anonymous
Anonymous

You got your stuff before Christmas, calm down and be happy. Many people do not have the luxury to order items online.

#979446
Reply to reviews
I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat. I tried calling several times and sat on...
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Newegg_Support
Newegg_Support

Hello TD_Trader,Thank you for taking the time to leave this review. We would love to look into this issue for you further, at your earliest convenience please send an e-mail w...

1.4
I didn't like
  • Did not receive the merchandise that i ordered and paid for
  • I was charged for an order and still havent received my order
  • How hard it is to contact customer service
#971047
Reply to reviews
My family is in the process of getting new computers for everyone. We ordered mine first. $1416.00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416.00 was in pending. Come Monday at 2 pm in...
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Nitestash
Nitestash

I posted on their facebook page about my experience as well. I then searched around for a computer online. I finally came across the same set up for 150 bucks less. Just as I ...

1.0
I didn't like
  • Customer service
#967560
Reply to reviews

It has been 5 days now since I placed an order from Newegg, I have not received any updates or emails to let me know about my order. It is frustrating to talk to an individual on the phone that uses passive aggressive tone and really is not helpful at all. I called and...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this feedback. We'd love the opportunity to look into this for you further and see how we can better assist. Please send an e-mail...

#965530
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I have ordered things several years ago from Newegg and disliked their shipping policies but the latest orders made me decide to not only never use them again but to also tell others of my experience. I ordered two Lenovo Y700 laptops from Newegg to save a few bucks. I...
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1.8
I liked
  • Product
I didn't like
  • Service
#961031
Reply to reviews
I placed an order for 4gb ram on 11/19 and on 11/23 it appears that it hasn't even shipped yet. It has been in Packaging since 11/21. How much packaging does this small item need that it takes over 2 days? With the holiday coming up that means that shipping probably...
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1.7
I didn't like
  • Lack of customer service
#960364
Reply to reviews
Received a defective computer. I am still attempting to return it. The company screwed up and failed to create an invoice for the shipment. As a result, I can neither return the defective PC nor receive a replacement. I have been on the phone with customer service...
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#960087
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