Update by user Oct 30, 2017
UPDATE: Currently day 12 since I filed a claim. 2 days past their 10 day process. Im beginning to lose hope that they will give me my money back.
Original review posted by user Oct 20, 2017
Ordered a half a grand worth of item on newegg on Oct 9, since they were offering it on a much cheaper price and same shipping speed as amazon . Usually I would order in Amazon since I'm a prime member, but I gave newegg a shot thinking it would be same type of experience.
I was so wrong. My package was set to arrive Thursday 10/12. On that day I rushed home after my shift and got nothing even the package was said to be delivered. I was expecting a note at least for a reschedule delivery since it is a somehow valuable item.
(Why would they not require signature on a $500+ item? SMH) I asked my neighbors and they had no idea if a package has been dropped or not. I figured this might have been a mistake or something where it was marked as delivered, but would arrive the next day, but a few days later still nothing. (Happened to me a few times with my experience with Amazon.) I contacted newegg just to let them know that it’s posted as delivered, but it was not received.
The agent told me they would contact the carrier, and give me an update, but no updates or whatsoever for the past week, other than the times where I personally contacted them. They told me to file a police report, but in my logic, how can I file a missing report of something that I haven’t even received in the first place? The package was lost on its way to me and it’s the seller’s responsibility to get the package to me in a secure and safe manner and by that again, why not require signature on valuable items! I am truly disappointed with Newegg with how they handled the current situation.
Slow resolution. They told they would get in touch with me soon after they get a hold of the carrier, but then again false promises! I expected better, and somehow on par with Amazon. I do understand that they would need to investigate and there’s a timeline on how things progress, but having such slow remediation and keeping the customer in the dark on a situation such as this hurts the customer the most.
They have my money, my order is no where to be found. I figured I might have saved $50 from ordering it from Newegg, but has lost $500+.
Any amount isn’t worth it with all the delay and frustration this has caused me. I should’ve just sticked with Amazon where it was safe, reliable and top of the notch support.
Product or Service Mentioned: Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $545.
Preferred solution: Full refund.
I liked: Prices.
I didn't like: Customer support, Slow remediation.