Newegg - Marketplace order gone bad.
So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere near on time.
(3) If I no longer want the TV trying to be delivered a month later, I must pay all the shipping charges. Absolutely ZERO customer service.
I'm really shocked. There are some very good reputable online retailers out there, I'm never doing business with Newegg again.
I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days.
After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the TV. I contacted Newegg and they told me that I actually bought the TV from their marketplace seller and that they couldn't help me.
The seller, IElectrica.com took almost a week to get back to me, and basically threatened me that if I didn't accept the TV shipment they would charge me for all the shipping charges. To make matters worse, I tried to leave a negative review for IElectrica.com and it looks like Newegg.com moderates the reviews and didn't post it. I've shopped on Newegg for years, I never knew they didn't stand behind what they sell on their website.
I've since filed a complaint with the BBB.
That seemed to have done nothing. The person who responded was a customer service rep and she basically gave the same line " would love to help, but, what can we do...":
I guess I'm just going to keep looking for places on the internet to tell my story in hope that someone reads this before doing business with Newegg's marketplace (sellers other than Newegg).
Reason of review: Problem with delivery.
Monetary Loss: $2699.
Preferred solution: Full refund.
Location: 17560 Rowland St, City of Industry, CA 91745, USA
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So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere near on time.
(3) If I no longer want the TV trying to be delivered a month later, I must pay all the shipping charges.Absolutely ZERO customer service.
I'm really shocked. There are some very good reputable online retailers out there, I'm never doing business with Newegg again.
Hello there,I am deeply sorry to hear this however I do see an agent is working on this for you and will reach out to you as soon as they can an update. If you do require further assistance please let me know.Thank you,Nicholas [Newegg Support]