Product: Newegg Customer Care Clear all filters (13 of 13 reviews match)
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I ordered computer end of February.They sent GainSaver marketplace computer that was defective (keys stuck) and charger that did not work. I emailed them as you can never call(they require you leave your number and they are to call you and never do.) and they returned...
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Anonymous
Rudy Newegg Support

Hello There.I'm so sorry to hear about your experience and would be happy to assist. Please send a message to WeCare@Newegg.com with your order information and we will look in...

Anonymous
Newegg Service

Hello There.I'm so sorry about your experience. I would really like to assist you in this matter. Please send us an email at wecare@newegg.com with your order information and ...

1.5
Product
Newegg Customer Care
I liked
  • Price of refurbished apple
I didn't like
  • Customer service
  • Unwillingness to placate a disgruntled customer
  • Being ripped off
#1234490
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Newegg premier does not protect you from 3rd party marketplace sellers and you still have to abide by Newegg fine print if you buy it from Newegg. I was advised by Newegg to refuse a delivery so I did but the seller was charging more than $200 for restocking. Newegg...
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Anonymous
joe klugmann

Typical, the positive reviews are a sure plant.

Anonymous
Liam Newegg Support

Hello there,I am terribly sorry to hear about the experience you've had with this issue. Sadly, our Premier Membership does not apply to Marketplace products as those are sold...

Product
Newegg Customer Care
#1188568
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I have built a dozen computers over the past 10 years using Newegg to order components, tools, supplies & software. My most recent build was my last using Newegg as they now direct many sales to third party sellers some of whom will flat out rip you off. In my latest...
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2.4
Product
Newegg Customer Care
I didn't like
  • Lack of customer service
  • Customer service
#1180454
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I placed my order with eBay with Newegg as the seller for 5 items. Then, Newegg cancelled my order and refused to fulfill my order claiming that the item had a quantity limitation. Which it didn’t on eBay. I was able to order 5 through eBay so they should have...
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1.0
Product
Newegg Customer Care
#1147867
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When I further inquired what they were talking about they then told me that the serial numbers did not match. I told them which one is it the retail box or the serial numbers don't match. I have been a Newegg customer since early 2000's and now I won't be doing...
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3.3
Product
Newegg Customer Care
#1144461
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We ordered a printer from Newegg. This was shipped from 88Printers. It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to write the review of your most recent experience with Newegg. We regret to hear of the experience you had with the Martketplace seller an...

Product
Newegg Customer Care
#1030929
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They could see Newegg with a charge for 1416.00 and everything was fine. I called newegg which it stated I would be in line for over an hour and provide phone number to get a call back. 2 hours later they called and asked what was wrong. I explained I got a...
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Nitestash
Nitestash

I posted on their facebook page about my experience as well. I then searched around for a computer online. I finally came across the same set up for 150 bucks less. Just as I ...

1.0
Product
Newegg Customer Care
I didn't like
  • Poor customer service
#967560
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Ordered a phone through new egg on the 1126th of Sept.It had a estimated delivery date of the 15. Her I sit on the 20 of Sept. With no phone and all they can tell me is the shipping label has been printed. What the *** type of customer service so they have working for...
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Newegg_Support
Newegg_Support

Hello,We are sorry to hear about this experience and would like to look into why this package has taken longer than expected. Please email us at wecare@newegg.com. We look for...

1.0
Product
Newegg Customer Care
#922257
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Newegg messed up the barcode and FedEx send the item to the wrong address. CS knew about it but did not bother to mention that to me, instead they blamed FedEx, after calling FedEx and after investigation they found out what happened and informed me. Instead of...
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2.2
Product
Newegg Customer Care
#890320
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The Dlp chip I ordered from Newegg was supposed to get rid of the white spots. After a few weeks of the new Dlp chip being installed white spots started to appear again. Contacted Newegg to advised them of the problem and was told that they had a few that were...
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Newegg_Support
Newegg_Support

Hello, Thank you for taking the time to post this and we are sorry to hear about the negative return experience. We'd like to look further into the denied return and ask that ...

1.1
Product
Newegg Customer Care
#860248
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