Product: Newegg Customer Care Clear all filters (7 of 7 reviews match)
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We ordered a printer from Newegg. This was shipped from 88Printers. It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to write the review of your most recent experience with Newegg. We regret to hear of the experience you had with the Martketplace seller an...

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Newegg Customer Care
#1030929
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Ordered a phone through new egg on the 1126th of Sept.It had a estimated delivery date of the 15. Her I sit on the 20 of Sept. With no phone and all they can tell me is the shipping label has been printed. What the *** type of customer service so they have working for...
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Newegg_Support
Newegg_Support

Hello,We are sorry to hear about this experience and would like to look into why this package has taken longer than expected. Please email us at wecare@newegg.com. We look for...

1.0
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Newegg Customer Care
#922257
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Newegg messed up the barcode and FedEx send the item to the wrong address. CS knew about it but did not bother to mention that to me, instead they blamed FedEx, after calling FedEx and after investigation they found out what happened and informed me. Instead of...
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1.9
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Newegg Customer Care
#890320
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The Dlp chip I ordered from Newegg was supposed to get rid of the white spots. After a few weeks of the new Dlp chip being installed white spots started to appear again. Contacted Newegg to advised them of the problem and was told that they had a few that were...
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Newegg_Support
Newegg_Support

Hello, Thank you for taking the time to post this and we are sorry to hear about the negative return experience. We'd like to look further into the denied return and ask that ...

1.1
Product
Newegg Customer Care
#860248
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Ordered a computer Next Day Air..willing to pay the freight!. i get an email from them at the end of the day saying it won't ship....something wrong with data entered about bank. I have the bank online with me and the charges were never submitted to the bank. Then i...
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Newegg_Support
Newegg_Support

Hello, Thank you for taking the time to post this and we are sorry to hear about the negative experience with this order. Please send an email to wecare@newegg.com with your o...

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Newegg Customer Care
#842985
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Newegg - Customer Service Policy Failure
Newegg - Customer Service Policy Failure
I bought an ASUS X99-PRO/USB 3.1 motherboard and installed it as a replacement for an MSI motherboard that I damaged due to overclocking. The operating system and other tidbits installed just fine and I left it on overnight to download an expansion pack and the rest...
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Newegg_Support
Newegg_Support

Hi Matt_2016,Thanks for taking the time to provide your thoughts on your recent experience with us. I regret that you're dissatisfied with the level of customer service you re...

3.2
Product
Newegg Customer Care
I liked
  • Nice representatives
I didn't like
  • Having to vote with my money
#819219
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I bought a motherboard from newegg.com back on 2/19/2013 and I recieved it with defective parts. I tried to RMA the part but Newegg claimed that I caused the damage on the motherboard and would not refund/exchange the product because I voided their warranty. I spent...
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thelegaldreamteam
thelegaldreamteam

If someone trying to beat Newegg's system can put them out of business, then what a terrible business they are, because the fact remains that less than .05% of people or less ...

Newegg_Support
Newegg_Support

Dear Valued Customer, Thank you for your feedback. We apologize for the inconvenience that you encountered with your order. We would be glad to look further into this is...

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Newegg Customer Care
#408277
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