Product: Newegg Shipping Service Clear all filters (18 of 18 reviews match)
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I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days. After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the...
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Anonymous
Anonymous

So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere ne...

Anonymous
Nicholas Newegg Support

Hello there,I am deeply sorry to hear this however I do see an agent is working on this for you and will reach out to you as soon as they can an update. If you do require furt...

2.0
Product
Newegg Shipping Service
#1201034
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Contacted Newegg to replace it, they contacted Joy system. The whole replacing process took around 4 days. The laptop looks good in appearance. The battery is really bad, can only last around 30 minutes, which is understandable as a refurbished laptop. Pros: Good...
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4.1
Product
Newegg Shipping Service
I liked
  • Fair price
#1187573
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Newegg - Drop the bucket

ordered a briefcase from back in October shipper put wrong address on it by their fault trying to get my money back
Product
Newegg Shipping Service
#1172380
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I ordered a $200 costume from Newegg. I received an email from them that stated: We regret to inform you that your order was auto-voided by our system because it was not shipped in a timely manner.  ????? WHAT THE ***! I called and they said that their supplier was out...
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Anonymous
Anonymous

Hello,When an order is placed with a Marketplace Seller, it can take 1-2 business days to process. Once the payment posts, then the seller has 3 business days to ship the item...

1.9
Product
Newegg Shipping Service
I didn't like
  • Lack of communication and my first experience was a disaster
#1117399
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I will never deal with these folk again I am $900 bucks out of pocket for a $300 item and they havnt even shipped it yet.!! I have contacted paypal I have lodged a complaint now I need to let the days tick away till I can escalate it, NEWEGG of course has not...
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Anonymous
raymondmalpas

Yeah I too have found NewEgg to have serrious issues in respect of overpayments and an inability to refund!!

Newegg_Support
Newegg_Support

Hello Razem,We appreciate the time you took to post this. We apologize that you were charged three times for one order. We would like to take a look and see what has happened....

1.0
Product
Newegg Shipping Service
I didn't like
  • Being charged 3 times and no one at newegg helping
#1027010
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I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an...
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Newegg_Support
Newegg_Support

Hello,Thank you for providing us with your feedback and I apologize for the negative shipping experience. If your recent order was placed with the 4-7 business day shipping me...

Product
Newegg Shipping Service
#1018443
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Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my business orders and this was a trial run to see how they performed. I will never bring my business over to them or order another item from this company. Stay...
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Anonymous
Micheal A. Martin

One thing I have noticed, if you want it actually 1 or 2 day shipping, you have to check the box for the $2.99 rush processing.

Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience with our processing times. We’d be more than happy to bring your feedback and concerns to the...

1.0
Product
Newegg Shipping Service
I didn't like
  • Customer service
  • Shipping
#986519
Reply to reviews

It has been 5 days now since I placed an order from Newegg, I have not received any updates or emails to let me know about my order. It is frustrating to talk to an individual on the phone that uses passive aggressive tone and really is not helpful at all. I called and...
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Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this feedback. We'd love the opportunity to look into this for you further and see how we can better assist. Please send an e-mail...

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Newegg Shipping Service
#965530
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That's a problem, because Newegg.com made a name for themselves with good prices and fast delivery. Now, it comes from China, and it might make it in a week, or it might not. When I went to post a review, which their core base has come to rely upon, they wouldn't...
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Newegg_Support
Newegg_Support

Hello yesman12398, We're sorry to hear our marketplace seller didn’t deliver an item within the shipping time frame and that you were not able to post your review. We would l...

3.4
Product
Newegg Shipping Service
I liked
  • Doing buiness with them the past 7 years
I didn't like
  • Them adding more and more 3rd party sellers
#946808
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Newegg - Item in box missing, refund claim rejected
I have been a long time consumer of Newegg off on on for years, and have recently cheered them on the fight against Patent trolls. But recently I ordered a Lenovo trackpoint bluetooth keyboard. It was delivered (by NewEgg) in a box that should never have been used...
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Newegg_Support
Newegg_Support

Hello jim2101024, We're sorry to hear that the keyboard was not in the package and that the box appeared to have been opened/tampered with. We'd like to see what options are a...

Product
Newegg Shipping Service
I didn't like
  • How hard it is to contact customer service
#943231
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