Product: Newegg Shipping Service Clear all filters (14 of 14 reviews match)
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I ordered a $200 costume from Newegg. I received an email from them that stated: We regret to inform you that your order was auto-voided by our system because it was not shipped in a timely manner.  ????? WHAT THE ***! I called and they said that their supplier was out...
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Anonymous
Anonymous

Hello,When an order is placed with a Marketplace Seller, it can take 1-2 business days to process. Once the payment posts, then the seller has 3 business days to ship the item...

1.8
Product
Newegg Shipping Service
I didn't like
  • Lack of communication and my first experience was a disaster
#1117399
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I will never deal with these folk again I am $900 bucks out of pocket for a $300 item and they havnt even shipped it yet.!! I have contacted paypal I have lodged a complaint now I need to let the days tick away till I can escalate it, NEWEGG of course has not...
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Anonymous
raymondmalpas

Yeah I too have found NewEgg to have serrious issues in respect of overpayments and an inability to refund!!

Newegg_Support
Newegg_Support

Hello Razem,We appreciate the time you took to post this. We apologize that you were charged three times for one order. We would like to take a look and see what has happened....

1.0
Product
Newegg Shipping Service
I didn't like
  • Being charged 3 times and no one at newegg helping
#1027010
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I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an...
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Newegg_Support
Newegg_Support

Hello,Thank you for providing us with your feedback and I apologize for the negative shipping experience. If your recent order was placed with the 4-7 business day shipping me...

Product
Newegg Shipping Service
#1018443
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Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my business orders and this was a trial run to see how they performed. I will never bring my business over to them or order another item from this company. Stay...
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Anonymous
Micheal A. Martin

One thing I have noticed, if you want it actually 1 or 2 day shipping, you have to check the box for the $2.99 rush processing.

Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience with our processing times. We’d be more than happy to bring your feedback and concerns to the...

1.0
Product
Newegg Shipping Service
I didn't like
  • Customer service
  • Shipping
#986519
Reply to reviews
That's a problem, because Newegg.com made a name for themselves with good prices and fast delivery. Now, it comes from China, and it might make it in a week, or it might not. When I went to post a review, which their core base has come to rely upon, they wouldn't...
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Newegg_Support
Newegg_Support

Hello yesman12398, We're sorry to hear our marketplace seller didn’t deliver an item within the shipping time frame and that you were not able to post your review. We would l...

3.4
Product
Newegg Shipping Service
I liked
  • Doing buiness with them the past 7 years
I didn't like
  • Them adding more and more 3rd party sellers
#946808
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Newegg - Item in box missing, refund claim rejected
I have been a long time consumer of Newegg off on on for years, and have recently cheered them on the fight against Patent trolls. But recently I ordered a Lenovo trackpoint bluetooth keyboard. It was delivered (by NewEgg) in a box that should never have been used...
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Newegg_Support
Newegg_Support

Hello jim2101024, We're sorry to hear that the keyboard was not in the package and that the box appeared to have been opened/tampered with. We'd like to see what options are a...

Product
Newegg Shipping Service
I didn't like
  • How hard it is to contact customer service
#943231
Reply to reviews
Same thing happened to me, i called about an hour after i placed the order once i realized it was going to be sent to the wrong adress, called new egg they said i had to wait till it was in transit, then i called fed ex, they said i had have new egg call them and they...
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Anonymous
Anonymous

I too have spent tens of thousands of dollars with them for an extended period of years, and every time I have to deal with customer service I am left wanting. They have just ...

Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this review. We're saddened to hear about your recent negative experience and would love the opportunity to make this better for y...

Product
Newegg Shipping Service
#939889
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I placed an order on the website & had a shopping cart that shows my items and a discount for a free gift item. I only had 1 order. Just 1 shopping cart. I placed my order for the amount stated in the shopping cart and was then charged for the "free game gift" item in...
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Newegg_Support
Newegg_Support

Hello, Thank you for contacting us. We apologize for any confusion that was caused. For invoicing purposes, our systems will bill for the value of the free item in a separate ...

Product
Newegg Shipping Service
#924169
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Ordered a Toner cartridge from Newegg. After Four weeks of waiting for the product to ship. After Newegg had already charged my account $380.00. I called to ask where the toner cartridge was. The customer service was terrible. They knew nothing and put me on hold 3...
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Newegg_Support
Newegg_Support

Hello, We apologize for the trouble you have had with us. We would like to look into this further and prevent it whenever possible in the future. Could you provide us your ord...

1.5
Product
Newegg Shipping Service
I didn't like
  • How they are not responsible for there screw ups
#895362
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Newegg - Shipping Service Review from Oklahoma City, Oklahoma
Newegg - Shipping Service Review from Oklahoma City, Oklahoma
Newegg - Shipping Service Review from Oklahoma City, Oklahoma
Newegg - Shipping Service Review from Oklahoma City, Oklahoma
I ordered a simple Plantronics Explorer 50 from Newegg on December 22nd from one of their "marketplace sellers" and it has been nothing but a nightmare. It is now Jan 10th and I still don't have my item or shipping information for that matter. Not to mention my account...
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Newegg_Support
Newegg_Support

Hello Coty,I apologize for the issue that you had with our Marketplace Seller in regards to your most recent purchase. I see that our representative submitted a request to our...

bobs2015
bobs2015

Dispute the charge. Item not received, no response from seller.

1.0
Product
Newegg Shipping Service
#767825
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