Product: Newegg Shipping Service Clear all filters (0 of 22 reviews match)
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Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage. After several days they got back with me and told me they would pickup send replacements. I asked that they send UPS and mark them as fragile. Few days later fedx showed up and showed...
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Newegg_Support
Newegg_Support

Hey there, I am sorry to hear this but I would be happy to assist. Please send an email to Wecare@newegg.com with a reference to this post and your order information. Looking ...

2.3
Product
Newegg Shipping Service
#1346165
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I purchased a Samsung Galaxy phone through Newegg's marketplace back in 2014. I paid over $400 but when it showed up it was the wrong phone. I didn't think it was a big deal and I emailed customer service. I was told multiple times over the next couple of weeks that...
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2.5
Product
Newegg Shipping Service
#1266659
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After my air-conditioner died I decided to purchase a replacement via Newegg. After getting my package I found that the contents were damaged beyond use. I contacted Newegg and all sounded great, just return the damaged item with the free shipping and it would be...
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Anonymous
cozo

Again sent a message about the problem to "Wecare@newegg.com" via their request, and as always never get a response back. As you can see in their response they sound concerned...

Anonymous
Nicholas Newegg Support

Oh my,I am sorry to hear this and would be happy to assist. Please send a message to Wecare@newegg.com with your order information. Looking forward to hearing from you.Thank y...

2.5
Product
Newegg Shipping Service
I didn't like
  • Lack of communication and my first experience was a disaster
  • Packaging
  • Lack of customer service
#1229796
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I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days. After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the...
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Anonymous
Anonymous

So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere ne...

Anonymous
Nicholas Newegg Support

Hello there,I am deeply sorry to hear this however I do see an agent is working on this for you and will reach out to you as soon as they can an update. If you do require furt...

2.0
Product
Newegg Shipping Service
#1201034
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Contacted Newegg to replace it, they contacted Joy system. The whole replacing process took around 4 days. The laptop looks good in appearance. The battery is really bad, can only last around 30 minutes, which is understandable as a refurbished laptop. Pros: Good...
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4.1
Product
Newegg Shipping Service
I liked
  • Fair price
#1187573
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Newegg - Drop the bucket

ordered a briefcase from back in October shipper put wrong address on it by their fault trying to get my money back
Product
Newegg Shipping Service
#1172380
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I ordered a $200 costume from Newegg. I received an email from them that stated: We regret to inform you that your order was auto-voided by our system because it was not shipped in a timely manner.  ????? WHAT THE ***! I called and they said that their supplier was out...
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Anonymous
Anonymous

Hello,When an order is placed with a Marketplace Seller, it can take 1-2 business days to process. Once the payment posts, then the seller has 3 business days to ship the item...

1.9
Product
Newegg Shipping Service
I didn't like
  • Lack of communication and my first experience was a disaster
#1117399
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I will never deal with these folk again I am $900 bucks out of pocket for a $300 item and they havnt even shipped it yet.!! I have contacted paypal I have lodged a complaint now I need to let the days tick away till I can escalate it, NEWEGG of course has not...
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Anonymous
raymondmalpas

Yeah I too have found NewEgg to have serrious issues in respect of overpayments and an inability to refund!!

Newegg_Support
Newegg_Support

Hello Razem,We appreciate the time you took to post this. We apologize that you were charged three times for one order. We would like to take a look and see what has happened....

1.0
Product
Newegg Shipping Service
I didn't like
  • Being charged 3 times and no one at newegg helping
#1027010
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I'm a big fan of Newegg. Their sale prices can be very good. What I like the most is how quickly my order shows up on my door stop. If the item is shipped from their Edison NJ warehouse, it reaches my home in Philadelphia the next day (usually). I consider that an...
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Newegg_Support
Newegg_Support

Hello,Thank you for providing us with your feedback and I apologize for the negative shipping experience. If your recent order was placed with the 4-7 business day shipping me...

Product
Newegg Shipping Service
#1018443
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Newegg - They have lost a business account. poor shipping, dishonest, bad customer care!!
So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my business orders and this was a trial run to see how they performed. I will never bring my business over to them or order another item from this company. Stay...
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Anonymous
Micheal A. Martin

One thing I have noticed, if you want it actually 1 or 2 day shipping, you have to check the box for the $2.99 rush processing.

Newegg_Support
Newegg_Support

Hello,Thanks for taking the time to post this.We do apologize for your experience with our processing times. We’d be more than happy to bring your feedback and concerns to the...

1.0
Product
Newegg Shipping Service
I didn't like
  • Shipping
  • Customer service
#986519
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