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We ordered a printer from Newegg. This was shipped from 88Printers.

It was damaged (the printer cartridge would not move) when we received it. We called and got a return permission. the printer was packed in bubble wrap, and returned the next day and shipped to Newegg which is the lable sent. We then were declined a refund as they said the printer was damaged in shipment.

The company refused to do anything about it and when we spoke to New egg (this is about 6 calls and 5 emails) they would not stand behind their vendor. Then to add insult to injury, today we received the broken printer back in a large box with a piece of the computer sitting on top. Newegg offered us a credit of $100.00 on our next order.... that will certainly not be used in the near future and would not deal with 88 Printers nor would they refund the remainder of the money and postage.

Terrible customer service!! and we are out over $200.00 and have a huge box full of a broken printer inside.

DON'T PURCHASE FROM NEWEGG!!!! would be the lesson learned.

Reason of review: Return, Exchange or Cancellation Policy.

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Newegg_Support

Hello,

Thank you for taking the time to write the review of your most recent experience with Newegg. We regret to hear of the experience you had with the Martketplace seller and your order.

I would like the chance to investigate and see what options we have to help you remedy this situation for you.

Would you mind emailing us at wecare@newegg.com with your order number and any information you feel can help me look into this for you.

Thank you,

Isaac

[Newegg Support]

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