Oklahoma City, Oklahoma

I ordered a simple Plantronics Explorer 50 from Newegg on December 22nd from one of their "marketplace sellers" and it has been nothing but a nightmare.It is now Jan 10th and I still don't have my item or shipping information for that matter.

Related: Newegg - Offers discounts that aren't there

Not to mention my account has already been charged. I have tried calling their customer service multiple time to no avail. I have emailed them, chatted to them and all they say is we can't do anything due to system limitations. Now I get an email that says please wait another 3 to 7 business days for a special person to reach out to me.

They have emailed the seller and still no response! This is ridiculous!!! I have emailed "wecare" thing and they told me the same thing.

Newegg better resolve this issue, at this point, I just want to cancel this *** order and never do business here again.I attached the email conversations, I had five photos but I'm not sure if the 5th one attached.

Review about: Plantronics Bluetooth Headset.

Review #767825 is a subjective opinion of a user.

Customer service
Style and Design
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE Newegg Shipping Service
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

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Hello Coty,

I apologize for the issue that you had with our Marketplace Seller in regards to your most recent purchase.I see that our representative submitted a request to our Marketplace Team in regards to cancelling your order and a full refund has been issued back to your original form of payment.

Please allow 3-5 business days for this to process and be seen on your billing statement.If you have any further questions please email us at wecare@newegg.com and we’d be glad to further assist.

Newegg Support-Tori


Dispute the charge. Item not received, no response from seller.

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