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I ordered a refurbished Samsung Js9000. It arrived severely damaged and was refused at delivery. It has been over a month and no refund in 1500$$. They have treated me like a business running a scam. Customer service telling me they will call me back..or email me and...
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Anonymous
Ernie

Hello there, FrightenedCaiman!I'm beyond saddened to hear about the issues you have encountered with your return. This is certainly not our intention as a company and would lo...

1.0
#1306198
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I purchased a Samsung Galaxy phone through Newegg's marketplace back in 2014. I paid over $400 but when it showed up it was the wrong phone. I didn't think it was a big deal and I emailed customer service. I was told multiple times over the next couple of weeks that...
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2.5
#1266659
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After placing a prepaid $3000 order, getting confirmation numbers, delivery details, & more... my order was cancelled. Called to inquire amd was told to go somewhere else. VERY RUDE, VERY UNPROFESSIONAL....a total JOKE of a "company". Take THEIR advice.... GO SOMEWHERE...
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Anonymous
Louis Newegg Support

Hello,I am terribly sorry to hear about your issue pertaining to your recent order. May I have you send an e mail to wecare@newegg.com when time permits? I would like to know ...

1.0
#1240773
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Wish I had searched & read the complaints about Newegg before ordering from them online. Now I see their ratings are abysmal. I ordered a winter coat size large as the description said it ran large or was roomy, which was too small. Was unable to wear it to the wedding...
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Anonymous
Nicholas Newegg Support

Hello there,I am sorry to hear about this and would be happy to assist. Can you please send a private message to Wecare@Newegg.com. Please reference this post and your order n...

1.1
#1237641
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I ordered computer end of February. They sent GainSaver marketplace computer that was defective (keys stuck) and charger that did not work. I emailed them as you can never call(they require you leave your number and they are to call you and never do.) and they returned...
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Anonymous
Rudy Newegg Support

Hello There.I'm so sorry to hear about your experience and would be happy to assist. Please send a message to WeCare@Newegg.com with your order information and we will look in...

Anonymous
Newegg Service

Hello There.I'm so sorry about your experience. I would really like to assist you in this matter. Please send us an email at wecare@newegg.com with your order information and ...

1.5
I liked
  • Price of refurbished apple
I didn't like
  • Unwillingness to placate a disgruntled customer
  • Being ripped off
  • Customer service
#1234490
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After my air-conditioner died I decided to purchase a replacement via Newegg. After getting my package I found that the contents were damaged beyond use. I contacted Newegg and all sounded great, just return the damaged item with the free shipping and it would be...
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Anonymous
Nicholas Newegg Support

Oh my,I am sorry to hear this and would be happy to assist. Please send a message to Wecare@newegg.com with your order information. Looking forward to hearing from you.Thank y...

2.5
I didn't like
  • Packaging
  • Lack of customer service
  • Being ripped off
#1229796
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Bought 4 refurbished computer towers that said they had Nvidia GeForce Graphics Cards in the description, when they arrived all 4 had AMD Radeon installed but they had Invidia software on the computers as if to trick me. Newegg will not honor there false advertising...
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Anonymous
Nicholas Newegg Support

I am sorry to hear this however I do see an agent has reached out to you and given instructions on how to get resolved. If you do require further assistance then please let me...

1.5
#1226476
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Order Summary QtyProduct DescriptionPrice Order #: 415270894 (shipped via Standard Shipping (5-7 business days)) 1HP 15-bw033WM 15.6" Touch Screen Laptop Bundle, Windows 10, AMD A12-9720 Quad Core Processor, 8GB Memory, 1TB HDD, ... Color: BlueCPU Type: AMD...
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Anonymous
Liam Newegg Support

Hello there,Thank you for taking time to express your concern regarding this matter. Sadly, our Marketplace Seller Etech Galaxy was unable to fulfill your order and it was voi...

1.0
#1212054
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2/23 - 2/24/18 I placed three separate orders, which were combined into two packages. They were both marked as "delivered" and Newegg's records show that both packages were left on a table in the lobby of my building. A claim was filed for both packages and I was asked...
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Anonymous
Rudy Newegg Support

Hello there. I am so sorry to hear about your experience. I would like to assist you with your claim, but in order to do so I would need your account information.When the time...

2.0
I didn't like
  • Slow remediation
  • Customer service
  • Unfair and heartless
#1210027
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I ordered a BRAND NEW MSI Laptop just over a year ago from Newegg.com. I paid over $100 for next day shipping. I did not receive my order for 3 days despite also paying for rush processing. So I have the laptop for about a month/month and a half. The hard drive fails...
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Anonymous
Louis Newegg Support

Oh my goodness, I am terribly sorry to hear about your experience regarding your order pertaining to your gaming laptop. Unfortunately I can’t speak on the manufacturers behal...

2.5
Product
I liked
  • Have a good website and great selection with fair prices
I didn't like
  • Defective product no refund
#1203479
Reply to reviews