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Wish I had searched & read the complaints about Newegg before ordering from them online. Now I see their ratings are abysmal. I ordered a winter coat size large as the description said it ran large or was roomy, which was too small. Was unable to wear it to the wedding...
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Anonymous
Nicholas Newegg Support

Hello there,I am sorry to hear about this and would be happy to assist. Can you please send a private message to Wecare@Newegg.com. Please reference this post and your order n...

1.1
#1237641
Reply to reviews
I ordered computer end of February. They sent GainSaver marketplace computer that was defective (keys stuck) and charger that did not work. I emailed them as you can never call(they require you leave your number and they are to call you and never do.) and they returned...
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Anonymous
Rudy Newegg Support

Hello There.I'm so sorry to hear about your experience and would be happy to assist. Please send a message to WeCare@Newegg.com with your order information and we will look in...

Anonymous
Newegg Service

Hello There.I'm so sorry about your experience. I would really like to assist you in this matter. Please send us an email at wecare@newegg.com with your order information and ...

1.5
I liked
  • Price of refurbished apple
I didn't like
  • Customer service
  • Unwillingness to placate a disgruntled customer
  • Being ripped off
#1234490
Reply to reviews
After my air-conditioner died I decided to purchase a replacement via Newegg. After getting my package I found that the contents were damaged beyond use. I contacted Newegg and all sounded great, just return the damaged item with the free shipping and it would be...
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Anonymous
Nicholas Newegg Support

Oh my,I am sorry to hear this and would be happy to assist. Please send a message to Wecare@newegg.com with your order information. Looking forward to hearing from you.Thank y...

2.5
I didn't like
  • Customer service
  • Packaging
  • Lack of customer service
#1229796
Reply to reviews
Bought 4 refurbished computer towers that said they had Nvidia GeForce Graphics Cards in the description, when they arrived all 4 had AMD Radeon installed but they had Invidia software on the computers as if to trick me. Newegg will not honor there false advertising...
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Anonymous
Nicholas Newegg Support

I am sorry to hear this however I do see an agent has reached out to you and given instructions on how to get resolved. If you do require further assistance then please let me...

1.5
#1226476
Reply to reviews
Order Summary QtyProduct DescriptionPrice Order #: 415270894 (shipped via Standard Shipping (5-7 business days)) 1HP 15-bw033WM 15.6" Touch Screen Laptop Bundle, Windows 10, AMD A12-9720 Quad Core Processor, 8GB Memory, 1TB HDD, ... Color: BlueCPU Type: AMD...
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Anonymous
Liam Newegg Support

Hello there,Thank you for taking time to express your concern regarding this matter. Sadly, our Marketplace Seller Etech Galaxy was unable to fulfill your order and it was voi...

1.0
#1212054
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2/23 - 2/24/18 I placed three separate orders, which were combined into two packages. They were both marked as "delivered" and Newegg's records show that both packages were left on a table in the lobby of my building. A claim was filed for both packages and I was asked...
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Anonymous
Rudy Newegg Support

Hello there. I am so sorry to hear about your experience. I would like to assist you with your claim, but in order to do so I would need your account information.When the time...

2.0
I didn't like
  • Customer service
  • Unfair and heartless
  • Slow remediation
#1210027
Reply to reviews
I ordered a BRAND NEW MSI Laptop just over a year ago from Newegg.com. I paid over $100 for next day shipping. I did not receive my order for 3 days despite also paying for rush processing. So I have the laptop for about a month/month and a half. The hard drive fails...
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Anonymous
Louis Newegg Support

Oh my goodness, I am terribly sorry to hear about your experience regarding your order pertaining to your gaming laptop. Unfortunately I can’t speak on the manufacturers behal...

2.5
Product
I liked
  • Have a good website and great selection with fair prices
I didn't like
  • Defective product no refund
#1203479
Reply to reviews
I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days. After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the...
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Anonymous
Anonymous

So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere ne...

Anonymous
Nicholas Newegg Support

Hello there,I am deeply sorry to hear this however I do see an agent is working on this for you and will reach out to you as soon as they can an update. If you do require furt...

2.0
#1201034
Reply to reviews
Newegg premier does not protect you from 3rd party marketplace sellers and you still have to abide by Newegg fine print if you buy it from Newegg. I was advised by Newegg to refuse a delivery so I did but the seller was charging more than $200 for restocking. Newegg...
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Anonymous
joe klugmann

Typical, the positive reviews are a sure plant.

Anonymous
Liam Newegg Support

Hello there,I am terribly sorry to hear about the experience you've had with this issue. Sadly, our Premier Membership does not apply to Marketplace products as those are sold...

#1188568
Reply to reviews

Contact Newegg

Mailing Address:
Newegg.com
9997 Rose Hills Road
Whittier, CA 90601
USA
Phone:
(800) 390-1119
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Newegg Products and Services

Ordered an i7 and I received the i5.... Contacted Newegg to replace it, they contacted Joy system. The whole replacing process took around 4 days. The laptop looks good in appearance. The battery is really bad, can only last around 30 minutes, which is understandable...
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4.1
I liked
  • Fair price
#1187573
Reply to reviews