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I have used newegg for any electronic purchases for nearly 10 years and have always been happy with the sevice, up until now. The marketplace will be the downfall is this company. I purchased a laptop before Christmas and recieved it damaged from always(dot)deals....
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1.0
I didn't like
  • Lack of customer service
  • Customer support
  • Unwillingness to placate a disgruntled customer
#1171659
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First time customer. I entered the shipping address correctly, and then they took my Paypal shipping address instead. After multiple phone calls and chat conversations, they first told me to wait for the tracking number to appear (putting it on me to contact them...
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2.5
I didn't like
  • Integration of customer service with shipping
  • Restrictions on customer service preventing them from helping me
  • Unwillingness to placate a disgruntled customer
#1156354
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Trying to order 12 adapters and everything goes fine until you get to the order summary screen, at it now says QTY 2 not 12. Been on hold trying to contact them for 20 minutes and also on live chat where I started out as 16th in Que and now I'm down to 13th in Que....
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2.3
I didn't like
  • Customer service
  • Lack of customer service
#1151551
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Newegg - Drop the bucket

Newegg
#1172380
ordered a briefcase from back in October shipper put wrong address on it by their fault trying to get my money back
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Newegg - Terrible experience

Newegg
#1139122
I bought an APC battery backup and surge protector unit from New Eggg and it was defective.They refused to cover the return shipping for the unit.After asking for a refund and hagglin with them back and forth about the shipping charges which totalled $150 they only offer to pay $25 towards it.Will never buy again from them.
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I placed my order with eBay with Newegg as the seller for 5 items. Then, Newegg cancelled my order and refused to fulfill my order claiming that the item had a quantity limitation. Which it didn’t on eBay. I was able to order 5 through eBay so they should have...
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1.0
#1147867
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I ordered a Laptop hard drive that came in a brown box basically OEM, tried it out and it was DOA. I issued a RMA for a refund and sent it back in the same package that it came in just put the RMA shipping label over the old one. It came back denied saying that the...
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3.6
#1144461
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I bought a TV, with a rebate. The TV took a while to get here, and when it did, I had 3 or 4 days to get the rebate out. Unboxed the TV, plugged it in, and it worked. It was shipped in the retail box, and the UPC was damaged. I carefully dissected it off and placed it...
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Anonymous
Roxie Newegg Support

Hello! We're sorry to hear about your TV & we'd like to see if any other options are available. When you have a moment, please send us an email at wecare@newegg.com with your ...

Product
#1143184
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Typically I've had good experience but 2 times in a row now is enough for me to not continue to do business with them. They spam your email with supposed deals, often twice daily, making it near impossible to determine when is the right to buy an item. You then trust...
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1.2
#1138094
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Ordered a half a grand worth of item on newegg on Oct 9, since they were offering it on a much cheaper price and same shipping speed as amazon . Usually I would order in Amazon since I'm a prime member, but I gave newegg a shot thinking it would be same type of...
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Anonymous
Anonymous

Hello,Wow! I'm so sorry to hear you didn't receive your delivery! If you can please send me your order number and a link to this post, I would be more than happy to look int...

1.3
I liked
  • Price
I didn't like
  • Customer support
  • Slow remediation
#1117918
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I ordered a $200 costume from Newegg. I received an email from them that stated: We regret to inform you that your order was auto-voided by our system because it was not shipped in a timely manner.  ????? WHAT THE ***! I called and they said that their supplier was out...
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Anonymous
Anonymous

Hello,When an order is placed with a Marketplace Seller, it can take 1-2 business days to process. Once the payment posts, then the seller has 3 business days to ship the item...

1.8
I didn't like
  • Lack of communication and my first experience was a disaster
#1117399
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Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
I tried to purchase a phone on the Newegg website today. The price on their website was clearly posted as $200.99 with free shipping. When added to the shopping cart the price jumped to $229.99. I called and spoke with their rep named Maty S., we ended up speaking for...
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mo_user_1
mo_user_1

I just sent the information to Ellia at Newegg as she requested. I will keep updating and hopefully will be able to mark this issue as resolved. Only 1.5 hours of my time sp...

Newegg_Support
Newegg_Support

Hi there, I'm truly sorry to hear about your experience regarding your price match. I reviewed the photos you have posted and I would love to look into this further for you. M...

1.0
#1093070
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