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Purchased a DVD player 8 August 2018 via Newegg's third-party seller, Corn Electronics. Item arrived weeks later (shipped from Korea) in a ripped box, without packing slip, manual or quick-start guide. Player was in used condition (scratches on unit, cable unsecured)...
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Newegg_Support
Newegg_Support

Hello There, I am truly sorry to hear about your experience with the Marketplace seller. Please send an email to WeCare@Newegg.com with your sales information and a reference ...

1.6
I didn't like
  • Customer service
  • Ripped-off by marketplace seller
  • Not resolving issue in a timely manner
#1452978
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I ordered an item paid 49.99 for one day shipping got an email saying it would come on Friday didn’t receive no package contacted the customer service after waiting for an hour for customer service just to respond they say the items status is label ready. Now it’s the...
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Newegg_Support
Newegg_Support

Hey there! I am deeply concerned to hear this and I would be happy to assist you. Please send an email to Wecare@newegg.com. I do suggest referencing this post. I am looking f...

1.0
#1439510
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I payed for next day shipping here we are 4 day's later, and Fed-ex has no record of the order being shipped. Almost $1,000 order and I waited 45 minutes for someone to help me one day then I was told my next wait would be 125 minutes. Once I was able to talked to...
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Newegg_Support
Newegg_Support

Hey there! I am so sorry to hear about this, but I would be happy look into this further and assist in anyway I can. Please send a private message with all your sales order in...

1.0
I didn't like
  • Customer service and company promiss
  • Did not receive the merchandise that i ordered and paid for
  • Hard to contact
#1433427
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I bought an i phone thru new egg. Waited 3 weeks to get it, and never was told it would take 3 weeks! Got it and would not receive calls or messages or notifications. Ordered a 2nd phone at my expensive, this one came right away, also did not work. Have not gotten any...
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Anonymous
Nicholas Newegg Support

Hey there! I am sorry to hear this, but I would be happy to assist. Please send a private message with your order information. Looking forward to hearing from you! Thank you, ...

#1380189
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I bought a Fitbit from Newegg.com. The band stopped working and within it’s one year manufacturers warranty period. I called up Fitbit, fitbit refused to accept return because Newegg.com not their authorized reseller. What I found out later after numerous phone calls...
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PoshTrout
PoshTrout

About a year ago I was reviewing websites for a new business computer purchase with the help of an HP Business Help Desk agent and I mentioned having considered a computer fro...

Anonymous
Newegg.com

Hi there! Thank you so much for bringing this up to my attention. I'm deeply saddened to hear about the troubles you have encountered with your FitBit and would like to furthe...

1.3
#1375670
Reply to reviews
Newegg - Horrid return experience - terrible service when you need it most
I have used Newegg for a number of years - both at my current company and the previous company I worked for so I am no stranger to buying items from Newegg, and have bought a considerable number of items. That being said - I guess I have been lucky in never needing to...
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PoshTrout
PoshTrout

Newegg was recommended to me years ago by a trusted tech support team but is no longer considered acceptable. HP Business Help Desk has informed me that the 3-year onsite warr...

Anonymous
Nicholas Newegg Support

Hey there! I am deeply concerned to hear this and I would be happy to assist you. Please send an email to Wecare@newegg.com. I do suggest referencing this post. I am looking f...

3.2
I liked
  • Prices and shipping speed
I didn't like
  • Return experience thus far
#1368067
Reply to reviews
I am sure you have seen the endless posts on here about how Newegg and FedEx do not take responsibility for lost packages. I am here to tell you this is absolutely true and I fell prey to both these companies’ scamming tactics to keep my $749.99. These two companies...
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PoshTrout
PoshTrout

Thank you for sharing this story - disturbing. In my opinion literally nothing should ever be left at a doorstep, least of all a computer (any electronic item). I don't unders...

Newegg_Support
Newegg_Support

Hey there, MerryMagpie! Thank you very much for bringing this up to our attention. Allow me to begin by sincerely apologizing for any troubles that you may have encountered wh...

1.0
I didn't like
  • Price
  • Lack of communication and my first experience was a disaster
  • Being ripped off
#1353189
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Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage. After several days they got back with me and...
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Newegg_Support
Newegg_Support

Hey there, I am sorry to hear this but I would be happy to assist. Please send an email to Wecare@newegg.com with a reference to this post and your order information. Looking ...

2.3
#1346165
Reply to reviews
Tuesday august 27, 2018 I received a package via UPS requiring a signature, I refused the package but took a pic of the shipping label. The package was labeled as from Limited goods LLC, which led to My Goods .com.1-800-516-1549. phone answer machine said to leave a...
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PoshTrout
PoshTrout

Please update! Having been victimised by credit card / debit card fraud + identity theft, this report really caught my eye. It sounds as if the fraud was related to a 3rd-part...

Anonymous
Nicholas Newegg Support

Hey there, I am sorry to hear this but I would be happy to assist. Please send an email to Wecare@newegg.com with a reference to this post and your order information. Looking ...

#1342536
Reply to reviews
Ordered a Bluetooth device from them. It fell apart while taking it out of the box. Tried contacting them via text, live chat, etc numerous times. Their systems malfunctioned on me each time, so I’m stuck w/ a piece of useless junk & no response from their customer...
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Anonymous
Nicholas Newegg Support

Oh No! I am very sorry to hear this but I would be happy to assist. Please send a private message to Wecare@newegg.com or call in at 800-390-1119 and an agent would be happy t...

1.0
#1312509
Reply to reviews