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I bought an i phone thru new egg. Waited 3 weeks to get it, and never was told it would take 3 weeks! Got it and would not receive calls or messages or notifications. Ordered a 2nd phone at my expensive, this one came right away, also did not work. Have not gotten any...
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Company wrote 0 public responses to the review from Oct 12.
Anonymous
Nicholas Newegg Support

Hey there! I am sorry to hear this, but I would be happy to assist. Please send a private message with your order information. Looking forward to hearing from you! Thank you, ...

#1380189
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I bought a Fitbit from Newegg.com. The band stopped working and within it’s one year manufacturers warranty period. I called up Fitbit, fitbit refused to accept return because Newegg.com not their authorized reseller. What I found out later after numerous phone calls...
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Company wrote 0 public responses to the review from Oct 07.
Anonymous
Newegg.com

Hi there! Thank you so much for bringing this up to my attention. I'm deeply saddened to hear about the troubles you have encountered with your FitBit and would like to furthe...

1.3
#1375670
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Newegg - Horrid return experience - terrible service when you need it most
I have used Newegg for a number of years - both at my current company and the previous company I worked for so I am no stranger to buying items from Newegg, and have bought a considerable number of items. That being said - I guess I have been lucky in never needing to...
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Company wrote 0 private or public responses to the review from Sep 28.
Anonymous
Nicholas Newegg Support

Hey there! I am deeply concerned to hear this and I would be happy to assist you. Please send an email to Wecare@newegg.com. I do suggest referencing this post. I am looking f...

3.2
I liked
  • Prices and shipping speed
I didn't like
  • Return experience thus far
#1368067
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I am sure you have seen the endless posts on here about how Newegg and FedEx do not take responsibility for lost packages. I am here to tell you this is absolutely true and I fell prey to both these companies’ scamming tactics to keep my $749.99. These two companies...
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Company wrote 0 private or public responses to the review from Sep 12.
Newegg_Support
Newegg_Support

Hey there, MerryMagpie! Thank you very much for bringing this up to our attention. Allow me to begin by sincerely apologizing for any troubles that you may have encountered wh...

1.0
I didn't like
  • Lack of communication and my first experience was a disaster
  • Integration of customer service with shipping
  • Price
#1353189
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Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage. After several days they got back with me and...
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Company wrote 0 private or public responses to the review from Sep 04.
Newegg_Support
Newegg_Support

Hey there, I am sorry to hear this but I would be happy to assist. Please send an email to Wecare@newegg.com with a reference to this post and your order information. Looking ...

2.3
#1346165
Reply to reviews
Tuesday august 27, 2018 I received a package via UPS requiring a signature, I refused the package but took a pic of the shipping label. The package was labeled as from Limited goods LLC, which led to My Goods .com.1-800-516-1549. phone answer machine said to leave a...
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Company wrote 0 private or public responses to the review from Aug 30.
Anonymous
Nicholas Newegg Support

Hey there, I am sorry to hear this but I would be happy to assist. Please send an email to Wecare@newegg.com with a reference to this post and your order information. Looking ...

#1342536
Reply to reviews
Ordered a Bluetooth device from them. It fell apart while taking it out of the box. Tried contacting them via text, live chat, etc numerous times. Their systems malfunctioned on me each time, so I’m stuck w/ a piece of useless junk & no response from their customer...
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Company wrote 0 private or public responses to the review from Jul 25.
Anonymous
Nicholas Newegg Support

Oh No! I am very sorry to hear this but I would be happy to assist. Please send a private message to Wecare@newegg.com or call in at 800-390-1119 and an agent would be happy t...

1.0
#1312509
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I ordered a refurbished Samsung Js9000. It arrived severely damaged and was refused at delivery. It has been over a month and no refund in 1500$$. They have treated me like a business running a scam. Customer service telling me they will call me back..or email me and...
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Company wrote 0 private or public responses to the review from Jul 17.
Anonymous
Ernie

Hello there, FrightenedCaiman!I'm beyond saddened to hear about the issues you have encountered with your return. This is certainly not our intention as a company and would lo...

1.0
#1306198
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I purchased a Samsung Galaxy phone through Newegg's marketplace back in 2014. I paid over $400 but when it showed up it was the wrong phone. I didn't think it was a big deal and I emailed customer service. I was told multiple times over the next couple of weeks that...
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Company wrote 0 private or public responses to the review from May 29.
2.5
#1266659
Reply to reviews
After placing a prepaid $3000 order, getting confirmation numbers, delivery details, & more... my order was cancelled. Called to inquire amd was told to go somewhere else. VERY RUDE, VERY UNPROFESSIONAL....a total JOKE of a "company". Take THEIR advice.... GO SOMEWHERE...
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Company wrote 0 public responses to the review from Apr 25.
Anonymous
Louis Newegg Support

Hello,I am terribly sorry to hear about your issue pertaining to your recent order. May I have you send an e mail to wecare@newegg.com when time permits? I would like to know ...

1.0
#1240773
Reply to reviews