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I have used newegg for any electronic purchases for nearly 10 years and have always been happy with the sevice, up until now. The marketplace will be the downfall is this company. I purchased a laptop before Christmas and recieved it damaged from always(dot)deals....
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Anonymous
JustSomeOldDude

I agree, Ive been using NewEgg for well over 10 years,, but lately ,, something has changed.Check out this "Grade A", sold and shipped by Newegg, "refurbished' computer i just...

1.0
I didn't like
  • Restrictions on customer service preventing them from helping me
  • Did not receive the merchandise that i ordered and paid for
  • Customer support
#1171659
Reply to reviews
Ordered a Bluetooth device from them. It fell apart while taking it out of the box. Tried contacting them via text, live chat, etc numerous times. Their systems malfunctioned on me each time, so I’m stuck w/ a piece of useless junk & no response from their customer...
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Anonymous
Nicholas Newegg Support

Oh No! I am very sorry to hear this but I would be happy to assist. Please send a private message to Wecare@newegg.com or call in at 800-390-1119 and an agent would be happy t...

1.0
#1312509
Reply to reviews
I ordered a refurbished Samsung Js9000. It arrived severely damaged and was refused at delivery. It has been over a month and no refund in 1500$$. They have treated me like a business running a scam. Customer service telling me they will call me back..or email me and...
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Anonymous
Ernie

Hello there, FrightenedCaiman!I'm beyond saddened to hear about the issues you have encountered with your return. This is certainly not our intention as a company and would lo...

1.0
#1306198
Reply to reviews
I purchased a Samsung Galaxy phone through Newegg's marketplace back in 2014. I paid over $400 but when it showed up it was the wrong phone. I didn't think it was a big deal and I emailed customer service. I was told multiple times over the next couple of weeks that...
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2.5
#1266659
Reply to reviews
Wish I had searched & read the complaints about Newegg before ordering from them online. Now I see their ratings are abysmal. I ordered a winter coat size large as the description said it ran large or was roomy, which was too small. Was unable to wear it to the wedding...
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Anonymous
Nicholas Newegg Support

Hello there,I am sorry to hear about this and would be happy to assist. Can you please send a private message to Wecare@Newegg.com. Please reference this post and your order n...

1.1
#1237641
Reply to reviews
I ordered computer end of February. They sent GainSaver marketplace computer that was defective (keys stuck) and charger that did not work. I emailed them as you can never call(they require you leave your number and they are to call you and never do.) and they returned...
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Anonymous
Rudy Newegg Support

Hello There.I'm so sorry to hear about your experience and would be happy to assist. Please send a message to WeCare@Newegg.com with your order information and we will look in...

Anonymous
Newegg Service

Hello There.I'm so sorry about your experience. I would really like to assist you in this matter. Please send us an email at wecare@newegg.com with your order information and ...

1.5
I liked
  • Price of refurbished apple
I didn't like
  • Unwillingness to placate a disgruntled customer
  • Customer service
  • Being ripped off
#1234490
Reply to reviews
After placing a prepaid $3000 order, getting confirmation numbers, delivery details, & more... my order was cancelled. Called to inquire amd was told to go somewhere else. VERY RUDE, VERY UNPROFESSIONAL....a total JOKE of a "company". Take THEIR advice.... GO SOMEWHERE...
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Anonymous
Louis Newegg Support

Hello,I am terribly sorry to hear about your issue pertaining to your recent order. May I have you send an e mail to wecare@newegg.com when time permits? I would like to know ...

1.0
#1240773
Reply to reviews
I ordered a BRAND NEW MSI Laptop just over a year ago from Newegg.com. I paid over $100 for next day shipping. I did not receive my order for 3 days despite also paying for rush processing. So I have the laptop for about a month/month and a half. The hard drive fails...
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Anonymous
Louis Newegg Support

Oh my goodness, I am terribly sorry to hear about your experience regarding your order pertaining to your gaming laptop. Unfortunately I can’t speak on the manufacturers behal...

2.5
Product
I liked
  • Have a good website and great selection with fair prices
I didn't like
  • Defective product no refund
#1203479
Reply to reviews
After my air-conditioner died I decided to purchase a replacement via Newegg. After getting my package I found that the contents were damaged beyond use. I contacted Newegg and all sounded great, just return the damaged item with the free shipping and it would be...
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Anonymous
Nicholas Newegg Support

Oh my,I am sorry to hear this and would be happy to assist. Please send a message to Wecare@newegg.com with your order information. Looking forward to hearing from you.Thank y...

2.5
I didn't like
  • Being ripped off
  • Packaging
  • Lack of customer service
#1229796
Reply to reviews
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
I tried to purchase a phone on the Newegg website today. The price on their website was clearly posted as $200.99 with free shipping. When added to the shopping cart the price jumped to $229.99. I called and spoke with their rep named Maty S., we ended up speaking for...
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mo_user_1
mo_user_1

I just sent the information to Ellia at Newegg as she requested. I will keep updating and hopefully will be able to mark this issue as resolved. Only 1.5 hours of my time sp...

Newegg_Support
Newegg_Support

Hi there, I'm truly sorry to hear about your experience regarding your price match. I reviewed the photos you have posted and I would love to look into this further for you. M...

1.0
#1093070
Reply to reviews