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I have used newegg for any electronic purchases for nearly 10 years and have always been happy with the sevice, up until now. The marketplace will be the downfall is this company. I purchased a laptop before Christmas and recieved it damaged from always(dot)deals....
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Anonymous
JustSomeOldDude

I agree, Ive been using NewEgg for well over 10 years,, but lately ,, something has changed.Check out this "Grade A", sold and shipped by Newegg, "refurbished' computer i just...

1.0
I didn't like
  • Restrictions on customer service preventing them from helping me
  • Lack of customer service
  • Did not receive the merchandise that i ordered and paid for
#1171659
Reply to reviews
I ordered computer end of February. They sent GainSaver marketplace computer that was defective (keys stuck) and charger that did not work. I emailed them as you can never call(they require you leave your number and they are to call you and never do.) and they returned...
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Anonymous
Rudy Newegg Support

Hello There.I'm so sorry to hear about your experience and would be happy to assist. Please send a message to WeCare@Newegg.com with your order information and we will look in...

Anonymous
Newegg Service

Hello There.I'm so sorry about your experience. I would really like to assist you in this matter. Please send us an email at wecare@newegg.com with your order information and ...

1.5
I liked
  • Price of refurbished apple
I didn't like
  • Unwillingness to placate a disgruntled customer
  • Being ripped off
  • Customer service
#1234490
Reply to reviews
Wish I had searched & read the complaints about Newegg before ordering from them online. Now I see their ratings are abysmal. I ordered a winter coat size large as the description said it ran large or was roomy, which was too small. Was unable to wear it to the wedding...
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Anonymous
Nicholas Newegg Support

Hello there,I am sorry to hear about this and would be happy to assist. Can you please send a private message to Wecare@Newegg.com. Please reference this post and your order n...

1.1
#1237641
Reply to reviews
I ordered a BRAND NEW MSI Laptop just over a year ago from Newegg.com. I paid over $100 for next day shipping. I did not receive my order for 3 days despite also paying for rush processing. So I have the laptop for about a month/month and a half. The hard drive fails...
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Anonymous
Louis Newegg Support

Oh my goodness, I am terribly sorry to hear about your experience regarding your order pertaining to your gaming laptop. Unfortunately I can’t speak on the manufacturers behal...

2.5
Product
I liked
  • Have a good website and great selection with fair prices
I didn't like
  • Defective product no refund
#1203479
Reply to reviews
After my air-conditioner died I decided to purchase a replacement via Newegg. After getting my package I found that the contents were damaged beyond use. I contacted Newegg and all sounded great, just return the damaged item with the free shipping and it would be...
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Anonymous
Nicholas Newegg Support

Oh my,I am sorry to hear this and would be happy to assist. Please send a message to Wecare@newegg.com with your order information. Looking forward to hearing from you.Thank y...

2.5
I didn't like
  • Being ripped off
  • Lack of communication and my first experience was a disaster
  • Lack of customer service
#1229796
Reply to reviews
After placing a prepaid $3000 order, getting confirmation numbers, delivery details, & more... my order was cancelled. Called to inquire amd was told to go somewhere else. VERY RUDE, VERY UNPROFESSIONAL....a total JOKE of a "company". Take THEIR advice.... GO SOMEWHERE...
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Anonymous
Louis Newegg Support

Hello,I am terribly sorry to hear about your issue pertaining to your recent order. May I have you send an e mail to wecare@newegg.com when time permits? I would like to know ...

1.0
#1240773
Reply to reviews
2/23 - 2/24/18 I placed three separate orders, which were combined into two packages. They were both marked as "delivered" and Newegg's records show that both packages were left on a table in the lobby of my building. A claim was filed for both packages and I was asked...
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Anonymous
Rudy Newegg Support

Hello there. I am so sorry to hear about your experience. I would like to assist you with your claim, but in order to do so I would need your account information.When the time...

2.0
I didn't like
  • Customer service
  • Slow remediation
  • Unfair and heartless
#1210027
Reply to reviews
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
Newegg - Wouldn't honor price on their website  - Is this bait-and-switch?
I tried to purchase a phone on the Newegg website today. The price on their website was clearly posted as $200.99 with free shipping. When added to the shopping cart the price jumped to $229.99. I called and spoke with their rep named Maty S., we ended up speaking for...
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mo_user_1
mo_user_1

I just sent the information to Ellia at Newegg as she requested. I will keep updating and hopefully will be able to mark this issue as resolved. Only 1.5 hours of my time sp...

Newegg_Support
Newegg_Support

Hi there, I'm truly sorry to hear about your experience regarding your price match. I reviewed the photos you have posted and I would love to look into this further for you. M...

1.0
#1093070
Reply to reviews
Order Summary QtyProduct DescriptionPrice Order #: 415270894 (shipped via Standard Shipping (5-7 business days)) 1HP 15-bw033WM 15.6" Touch Screen Laptop Bundle, Windows 10, AMD A12-9720 Quad Core Processor, 8GB Memory, 1TB HDD, ... Color: BlueCPU Type: AMD...
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Anonymous
Liam Newegg Support

Hello there,Thank you for taking time to express your concern regarding this matter. Sadly, our Marketplace Seller Etech Galaxy was unable to fulfill your order and it was voi...

1.0
#1212054
Reply to reviews
I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days. After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the...
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Anonymous
Anonymous

So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere ne...

Anonymous
Nicholas Newegg Support

Hello there,I am deeply sorry to hear this however I do see an agent is working on this for you and will reach out to you as soon as they can an update. If you do require furt...

2.0
#1201034
Reply to reviews