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Same thing happened to me, i called about an hour after i placed the order once i realized it was going to be sent to the wrong adress, called new egg they said i had to wait till it was in transit, then i called fed ex, they said i had have new egg call them and they...
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Anonymous
Anonymous

I too have spent tens of thousands of dollars with them for an extended period of years, and every time I have to deal with customer service I am left wanting. They have just ...

Newegg_Support
Newegg_Support

Hello,Thank you for taking the time to leave this review. We're saddened to hear about your recent negative experience and would love the opportunity to make this better for y...

#939889
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Purchased a refurbished computer on August 17, 2016 for $195. At startup it said battery low. Now it will not boot up at all. Geek tech tried a new battery, did not work. He said the motherboard was bad and it would be about $150 - $200 to repair. Newegg will not...
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Newegg_Support
Newegg_Support

Hello Jim, Thank you for posting this. We're sorry to hear about the refurbished computer and we'd like to see what options are available for us to help resolve this going for...

#928614
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I placed an order on the website & had a shopping cart that shows my items and a discount for a free gift item. I only had 1 order. Just 1 shopping cart. I placed my order for the amount stated in the shopping cart and was then charged for the "free game gift" item in...
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Newegg_Support
Newegg_Support

Hello, Thank you for contacting us. We apologize for any confusion that was caused. For invoicing purposes, our systems will bill for the value of the free item in a separate ...

#924169
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Ordered a phone through new egg on the 1126th of Sept. It had a estimated delivery date of the 15. Her I sit on the 20 of Sept. With no phone and all they can tell me is the shipping label has been printed. What the *** type of customer service so they have working for...
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Newegg_Support
Newegg_Support

Hello,We are sorry to hear about this experience and would like to look into why this package has taken longer than expected. Please email us at wecare@newegg.com. We look for...

1.0
#922257
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Newegg sold me a DT CyberPower PC Gamer Ultra 2204W10 preloaded computer with parts that started failing within six months (memory stick) and finished failing at eleven months (complete hard drive failure). I lost data, time, and money. For the duration of these...
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Ordered a Toner cartridge from Newegg. After Four weeks of waiting for the product to ship. After Newegg had already charged my account $380.00. I called to ask where the toner cartridge was. The customer service was terrible. They knew nothing and put me on hold 3...
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Newegg_Support
Newegg_Support

Hello, We apologize for the trouble you have had with us. We would like to look into this further and prevent it whenever possible in the future. Could you provide us your ord...

1.5
I didn't like
  • How they are not responsible for there screw ups
#895362
Reply to reviews
STAY AWAY FROM NEWEGG!! Went through 30 days of *** returning a defective product and getting a refund. Stay away from this company. Their reps did not even know their own procedures as to returning a product and getting the authorization number etc. They would send me...
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Newegg_Support
Newegg_Support

Hello!We're sorry to hear that you've a had a bad experience recently. We would be more than happy to take a second look into your issue. When you have a free moment please se...

1.0
#892614
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I ordered a windows 7 system just in time to upgrade. Newegg messed up the barcode and FedEx send the item to the wrong address. CS knew about it but did not bother to mention that to me, instead they blamed FedEx, after calling FedEx and after investigation they found...
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1.9
#890320
Reply to reviews
A hacker ordered stuff from my new egg account. I was able to act quickly and cancel all items except a 99 cents gaming code. New Egg would not refund. Instead they want me to go to my bank which would result in my credit card being reissued. This is a huge unnecessary...
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Newegg_Support
Newegg_Support

Hello, Thank you for taking the time to provide your feedback and we are sorry to hear about this. We take our customer's security very seriously and if an unauthorized paymen...

3.0
I didn't like
  • Customer service etc
#878863
Reply to reviews

This is the second time I have had to post about Newegg.Last time was over a printer that came missing Toner Cartridge,software and cables. I thought I would give the another try but here we go AGAIN! This time I bought a Vizio TV and it came with a busted screen and...
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Newegg_Support
Newegg_Support

Hello ballen3, We appreciate you taking the time to provide this feedback and are sorry to hear about your negative experience. We also apologize your refurbished item was rec...

2.3
Mercer, Pennsylvania
Product
I didn't like
  • Customer service etc
#874711
Reply to reviews