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I purchased ASUS ROG RAMPAGE V EXTREME Motherboard and received a wrong item. same brand motherboard but different model. contacted customer service about this, emailed pictures of the item and sent it back with RMA#. NO other actions with the item.

After 3 weeks newegg answered me, that the item has missing serial number or something, broken part, ets. They rejected my return and sent it back to me. that was their fault, but the company doest care about customers. since they receive the money. I have no single idea how did this item come to me or what's wrong with the serial number. Newegg sells and ships. they should know it or at least could start the investigation. but they just refuse assuming their fault. and do a refund.

That's the story how newegg sells trash to people for the price of $490.59.

I made the decision to fill complaint to Bureau of Consumer Protection and Department of Consumer Affairs

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $491. The author is overall dissatisfied with Newegg and uploaded picture s. The most disappointing about asus motherboard from Newegg was newegg fraud , but reviewer liked customer chat person tried to help. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following companies Amazon or Best Buy that you may also consider. Also, you can continue reading comments about Newegg.

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Cedar Falls, Iowa, United States #1179319

They just pulled this on me.Returned a $150 TP-Link Extender and they said I had taken the serial number off of it a and could not refund.

Do a Google on Newegg RMA complaints. It will shock you.

These guys should be in jail.I filed a formal claim with PayPal Credit and hopefully will get a refund through them.


Hello Mikhail.A,

Thank you for taking the time to post this and I'm truly sorry to hear that your RMA was denied due to this item being different than what was advertised.

We'd like to look further into this to fully understand what occurred and what options we may have for you.

Please email us your order number to and include a link to this post in your message.

Thank you,

-Mike (Newegg Support)

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