I purchased ASUS ROG RAMPAGE V EXTREME Motherboard and received a wrong item. same brand motherboard but different model. contacted customer service about this, emailed pictures of the item and sent it back with RMA#. NO other actions with the item.
After 3 weeks newegg answered me, that the item has missing serial number or something, broken part, ets. They rejected my return and sent it back to me. that was their fault, but the company doest care about customers. since they receive the money. I have no single idea how did this item come to me or what's wrong with the serial number. Newegg sells and ships. they should know it or at least could start the investigation. but they just refuse assuming their fault. and do a refund.
That's the story how newegg sells trash to people for the price of $490.59.
I made the decision to fill complaint to Bureau of Consumer Protection and Department of Consumer Affairs
More Review Details
|Ease of Use|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Product or Service Quality|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Value for money|
What I liked
- Customer chat person tried to help
What I disliked
- Newegg fraud
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