Not resolved
Customer service

I tried to purchase a phone on the Newegg website today. The price on their website was clearly posted as $200.99 with free shipping.

When added to the shopping cart the price jumped to $229.99. I called and spoke with their rep named Maty S., we ended up speaking for over 51 mins with zero resolution for a $29 price issue on their part. She sent me an email requesting proof of that price, which I did and then she still wouldn't honor the price. She said that was a promotion that ended the day before, but it was still on their website today.

She claims she spoke with a supervisor named Marcelona who denied my request to honor their advertised price.

When i requested to speak directly with that supervisor I was put on hold repeatedly and they never took the time to speak with me. I am so frustrated that I am now considering seeing what legal remedies are out there for bait-and-switch.

Product or Service Mentioned: Motorola Moto G5 Cell Phone.

Reason of review: Pricing issue.

Monetary Loss: $29.

Preferred solution: Price reduction.

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I just sent the information to Ellia at Newegg as she requested. I will keep updating and hopefully will be able to mark this issue as resolved. Only 1.5 hours of my time spent (so far)...


Hi there, I'm truly sorry to hear about your experience regarding your price match. I reviewed the photos you have posted and I would love to look into this further for you. May I have you contact us at with your account information just to get started?

Thank you,


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